Senior Manager of IT Product Management, Dig Security
$169-282.5k
+ Restricted stock units and a bonus
Office located in Santa Clara, CA
Leading cybersecurity protections and software platform
Be an early applicant
Leading cybersecurity protections and software platform
1001+ employees
Be an early applicant
$169-282.5k
+ Restricted stock units and a bonus
Office located in Santa Clara, CA
1001+ employees
Company mission
To be the cybersecurity partner of choice, protecting our digital way of life.
Role
Who you are
- 5-7 years experience leading people, and 8-12+ overall years of experience. Masters degree preferred or equivalent military experience required
- Significant experience managing, developing and coaching a high performing team
- Domain expertise in IT, customer support and salesforce
- Hands–on nature with a strong interest in technology products
- Strong initiative and ability to work independently with limited direction
- Experience in IT Product Management
- Minimum 8+ years of product management or equivalent experience
- Previous experience in ownership of full product life
- Deep technical competence in product development, cloud environments or cybersecurity to provide oversight for requirements in their area to meet customer needs
- Significant experience building and launching products/services for service providers
- Excellent written and verbal communication skills
What the job involves
- As a Sr. Product Manager for Global Customer Support in IT, you will lead the team responsible for internal agent and Technical support engineering efficiency
- This includes all tools, processes and systems used by our internal support teams
- You will be responsible for innovating and building infrastructure that is critical to the success of our support offerings
- You'll play a key role in disrupting the security industry and fundamentally changing how customers seamlessly access our security technology, resulting in a more secure digital environment
- In addition to your own creativity, you will rely on interaction with customers and partners to understand the requirements and needs that they face in their environments on a day–to–day basis
- You'll deliver product functionality for service providers that matches the level of innovation found throughout our organization
- You think about products differently, facing difficult challenges, and innovating solutions never created before
- You will be involved through all stages of the life cycle: conception, definition, development, release, and post–release activities
- Collaborating with Product, GCS operations, strategy, and IT teams to build product–related sales and marketing materials – enthusiastically endorse the products and product strategy both internally and externally
- Lead, manage, and mentor a team of product managers, providing guidance and fostering professional growth
- Cultivate a collaborative and high-performing team environment to drive product innovation and success
- Define and deliver critical components of our infrastructure
- Work closely with all cross–functional teams to build and deliver innovation in the support landscape
- Understand and write product requirements for features in coordination with peer product managers
- Understand how all our security products work and identify what is needed for them to be successful in the cloud environment
- Develop creative features in support of a product strategy to address emerging needs
- Develop product roadmaps and services for supporting evolving PAN product and customer needs
- Market and customer analysis, requirements development, business case, collateral, pricing, product strategy, and product positioning
- Able to effectively communicate with all invested areas of the organization, from engineering to sales
- Willingness to travel to further customer engagement and relationship development
- Anticipates future needs and works to get ahead of potential client needs or requirements
- Feature prioritization and tradeoff decision–making
Our take
With cyber threats evolving at lightening speed, businesses need robust solutions to protect their data and infrastructure. And the global cybersecurity market is projected to grow significantly, driven by increasing cyberattacks and the adoption of digital transformation initiatives. Because of this, companies are seeking security platforms that can address these challenges efficiently.
That's where Palo Alto Networks steps in, a frontrunner in the cybersecurity arena. It offers a suite of AI-powered security solutions designed to safeguard enterprises across various sectors. Its platforms, such as Cortex XSIAM and Prisma AIRS, integrate advanced threat detection, zero trust architecture, and real-time response capabilities so organizations are ready to manage and mitigate risks.
Its leadership is evident too, with impressive growth and strategic partnerships. Recently the company surpassed $1.5M in sales through the Google Cloud Marketplace, highlighting the demand for its innovative security solutions. Additionally, a collaboration with AT&T aims to enhance cybersecurity offerings, further solidifying its position in the market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2022
$34m
SERIES A
May 2022
$11m
SEED
Total funding: $45m
Company benefits
- Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
- Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
- Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
- Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
- Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
- Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day. Life at Palo Alto Network
Company HQ
Santa Clara, CA
Leadership
Nikesh Arora
(CEO & Chairman)Previously the President and COO at SoftBank, CBO at Google, and CMO at T-Mobile.
Nir Zuk
(Founder & CTO)Previously CTO at NetScreen Technologies, which was acquired by Juniper Neworks in 2004. They also co-founded OneSecure where they served as CTO and was the Principal Engineer at Check Point Software Technologies.
Lee Klarich
(CPO)Initially joined Palo Alto in 2006 as the EVP of Product Management and became CPO in 2018. Prior to this, they were the Director of Product Management at Juniper Networks and a Product Line Manager at NetScreen Technologies.
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