Customer Experience Associate, Blink
£40-45k
+Equity
3 days a week in office ( Old Street Office, London)
Enterprise app that empowers frontline workers
Open for applications
Enterprise app that empowers frontline workers
21-100 employees
Open for applications
£40-45k
+Equity
3 days a week in office ( Old Street Office, London)
21-100 employees
Company mission
Blink's mission is to empower frontline workers to maximise their impact.
Role
Who you are
- Customer-obsessed, and loves solving problems for people
- Ambitious and looking to build a career in tech
- A fast learner with great communication skills (verbal, written, interpersonal)
- Highly organised and thrives in fast-paced environments
- Curious about tech and excited by startups
- Motivated by growth – both for your customers, and yourself
- Experience in a customer-facing role
What the job involves
- You’ll join as a Customer Experience Associate, helping our small and midsize (SME) customers get the most out of Blink
- You’ll learn how to manage a portfolio of clients, spot commercial opportunities, use data to improve experiences, and influence teams across Product, Sales, and Engineering
- You'll also gain broad exposure to startup life and the inner workings of a fast-growing SaaS company
- Act as the first point of contact for all SMEs and Blink admins – solving problems, sharing best practices, and delivering excellent service
- Manage renewals and identify growth opportunities with your customers – helping them expand their use of Blink
- Run customer webinars, office hours and engagement campaigns at scale
- Use data and insights to spot trends and suggest improvements
- Champion the voice of the customer internally – advocating for their needs across Product and Engineering
- Own and improve customer resources, like help articles and FAQs
- Collaborate with cross-functional teams to resolve escalations and improve the customer journey
Salary benchmarks
Our take
Apps catering to frontline workers are seeing a surge of interest in the market these days, as businesses finally start to wake up to using tech to better connect with these employees, and investors eye up an interesting and new growth opportunity in enterprise IT.
Blink’s particular approach has been to try to create a user interface, and functionality, that caters both to asynchronous activities as well as real-time information, the idea being that front-line workers are most likely not going to be looking at the app continuously throughout the day, so the priority for making sure important things surface when they do is especially higher.
Blink was founded in London — where it has found strong traction with metropolitan bus networks and the NHS (where thousands of frontline workers in clinical and nonclinical roles are on Blink).
Now Blink is HQ’d in New York in an attempt to focus on the U.S. market. There are an estimated 2.7 billion people working on the front line according to the company, so there’s a fair amount of room for growth despite an increasingly competitive landscape with well-funded projects like Justworks, Workplace from Meta and When I Work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Employee endorsements
Growing fast
"This is what attracts me to SAAS based organisations early in their growth. There is a real opportunity to be part of the 'Blink Story' and my role..."
Funding (last 2 of 3 rounds)
Nov 2021
$19.2m
SERIES A
May 2020
$11.1m
EARLY VC
Total funding: $30.9m
Company benefits
- Generous equity allocations with significant upside potential
- All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
- Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
- Office fridge filled with snacks and drinks, regular team lunches and socials
- The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
- 25 days holiday (excl. bank holidays)
Company values
- Always aim to delight - Own the outcome and exceed expectations
- Move fast and think big - Be curious, inquisitive and set the agenda
- Be a positive catalyst - Inspire positive change with a helpful attitude
- Never stop learning - We thrive when sharing knowledge and supporting each other
Company HQ
Barbican, London, UK
Articles
Leadership
Sean Nolan
(CEO)Previously worked as Network & Security Engineer at Morse for 2 years and co-founded Tomorrow Communications
Diversity, Equity & Inclusion at Blink
Blaise Daldin (Sourcing Lead)
- We know there’s much more to be done, and are actively invested in driving deep, meaningful change towards broader representation in our workforce. All leaders and employees involved in the hiring process will undergo inclusion and unconscious bias training, while looking to support and partner with diverse communities and networks at every opportunity.
- Diversity and inclusion remain our #1 priority as the team continues to grow. We’ve added new recruitment initiatives over the past six months to attract a wide range of applicants that generates a diverse shortlist for every new role. We’ve also reviewed our employer branding and advertising to ensure content and language are inclusive throughout. So far, this has improved our gender balance by 20%:
- Blink is committed to nurturing a culture of belonging that celebrates diversity in all its forms – and encourages employees to bring their whole selves to work.
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