Customer Success Engineer, Spectro Cloud

• Extensive experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, Azure, Google Cloud, etc.)
• Strong understanding of enterprise IT environments, including infrastructure, network, and storage requirements
• Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible)
• Proven track record in a customer-facing technical role
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences
• Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions
• Experience in diagnosing and resolving technical issues in a timely and effective manner
• Ability to work collaboratively with cross-functional teams, including engineering, product, sales, and support
• Experience working with partner ecosystem and understanding their customer base
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus

Desirable

• As a critical member of Customer Success at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth
• You will be guiding clients through their journey with Spectro Cloud and ensuring they maximize the value from our solutions
• Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption
• As a Customer Success Engineer at Spectro Cloud, you will be the technical advocate and trusted advisor for our clients
• You will work closely with our customers to ensure they achieve their business objectives using Spectro Cloud’s solutions
• Your role will involve a combination of technical support, solution implementation, and proactive account management to drive customer satisfaction and success
• Customer Onboarding and Implementation: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of Spectro Cloud’s solutions
• Develop and deliver customized deployment plans and architecture designs.Technical Support and Troubleshooting: Provide expert-level support to customers, addressing technical issues and challenges related to Kubernetes and cloud infrastructure
• Collaborate with Spectro Cloud’s engineering and product teams to resolve complex technical problems and deliver timely solutions
• Customer Success: Serve as the primary technical point of contact for customers, building strong relationships and understanding their unique requirements
• Conduct regular check-ins, technical reviews, and health assessments to ensure customers are leveraging Spectro Cloud effectively
• Proactive Guidance and Best Practices: Offer strategic guidance on Kubernetes best practices, security, compliance, and optimization for enterprise environments
• Develop and deliver training sessions, workshops, and documentation to empower customers with the knowledge to maximize their use of Spectro Cloud
• Feedback and Continuous Improvement: Gather feedback from customers and relay it to internal teams to inform product development and improvement
• Contribute to the creation of customer success stories and case studies that highlight the impact of Spectro Cloud solutions