Customer Feedback Associate, Liberis
£30-35k
2-3 days a week in office (London)
A new era in embedded finance
Job no longer available
A new era in embedded finance
201-500 employees
Job no longer available
£30-35k
2-3 days a week in office (London)
201-500 employees
Company mission
To supercharge the power of small businesses all over the world - delivering the financial products they need to grow.
Role
Who you are
- You have experience handling complaints in an FCA regulated environment, and are a confident, capable, solution driven problem solver
- You love talking to customers to find ways to solve problems efficiently and independently. You can manage a continuously high workload by being able to plan and prioritise. You also enjoy the daily rush of unexpected new tasks and can adapt quickly
- You have a polite, approachable, friendly yet firm demeanour and can demonstrate that you can stay calm under pressure, which enables you to respond to customer complaints effectively whether on the phone, via email, online chat, or social media
- You are motivated and keen to take ownership of complaints and expressions of dissatisfaction
Desirable
- Swedish, Finnish, German or Polish language capability is a plus
What the job involves
- Deputise for the Team Manager
- Handle complaints within set timeframes via phone or email by conducting thorough investigations and drafting professional responses
- Keep detailed records of all complaints and customer feedback
- Be the voice of the customer and share feedback and insights from our merchants; collaborate with other departments to ensure customer feedback is heard, and relevant actions are taken
- Effectively manage your workload and prioritise ruthlessly to ensure our merchants received timely responses
- Use Salesforce CRM and other software tools
- Work as part of a close-knit team with a shared vision of doing right by the customer
- Demonstrate Liberis behaviours on a daily basis
Salary benchmarks
Our take
London-based Liberis offers small businesses a new way of securing financing. By taking an agreed % of customer credit and debit card takings, Liberis has created a brand new system of repayment, meaning small businesses no longer have to rely on traditional financing. Whilst small businesses are a cornerstone of the global economy, they are continuously turned away by traditional lenders, hence Liberis has been able to harness a crucial part of the global market whilst boosting small business.
Liberis isn't the only 'pay-as-you-earn '-style finance provider: it competes with similar schemes provided by the likes of Amazon and PayPal. Nonetheless, it has seen rapid growth and has funded around $3B to over 50,000 SMEs across the UK, Europe, and the US. This can be accredited to the platform's use of machine learning to understand a customer's risk profile, and hence the maximum funding options available to them. Its other standout feature is its frictionless end-to-end funding experience, which uses a single API integration to accelerate the timeline from application to finance.
Liberis operates an impressive global partner network that consists of eCommerce platforms. It has raised significant funding that will enable it to grow its European and US presence with new partners as well as established ones like eBay US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45.6m
LATE VC
Dec 2020
$66m
LATE VC
Total funding: $153.8m
Company benefits
- 25 days holiday a year, with 3 additional days taken over the Christmas & New Year periods. Option to buy and sell holiday days
- Annual Bonus Scheme. % based on a combination of company performance and your individual performance
- Clear and transparent Commission Scheme to motivate and reward our Sales teams
- Life Assurance at 3x annual salary
- Learning fund. If you’ve got skills you’d like to develop, we’ll give you £1,000 a year to go for it
- Our partnership with mental health platform ‘Unmind' offers support for a huge range of needs, from work-life balance and personal growth to counselling
- After 2 years of continuous service you can take a sabbatical for up to 3 months
- Learning time, we give a development allowance of 32 hours per calendar year (4 days). This allowance is designed to give you protected time to focus on learning - whether that’s developing new skills, exploring areas of interest or simply building on your current strengths. It’s all about helping you grow and perform at your best!
- Pension scheme. 5% employee (option to pay more) / 4% employer contributions
- Primary carers. 20 weeks at full pay after 26 weeks of service
- Secondary carers. 12 weeks at full pay after 26 weeks of service, with an option to split time off within the first 12 months of birth or adoption
- Fertility support. 2 days for partner per cycle, 5 days for woman per cycle
- Medical cash plan. Claim money back towards the cost of your essential everyday healthcare, such as dental, optical, physio and GP appointments
Company HQ
Shepherd's Bush, London, UK
Leadership
Rob Straathof
(CEO)Previously founded Taste 2. Experience as Director for Newable Business Finance Ltd, Non Executive Director for Folkefinans AS, Director for Everline Financial Services.
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