Account Manager, Meltwater

CA$56-112.5k

OTE

CA$55-67k

BASE

+ Quarterly bonus [subject to the terms of the applicable bonus plan] + Uncapped monthly commissions [subject to the terms of the applicable commission plan]

Junior and Mid level

Toronto

Office located in Fashion District, Toronto

Media, social & consumer intelligence

Job no longer available

Media, social & consumer intelligence

1001+ employees

B2BArtificial IntelligenceMarketingDigital MediaSaaSSocial Media

Job no longer available

CA$56-112.5k

OTE

CA$55-67k

BASE

+ Quarterly bonus [subject to the terms of the applicable bonus plan] + Uncapped monthly commissions [subject to the terms of the applicable commission plan]

Junior and Mid level

Toronto

Office located in Fashion District, Toronto

1001+ employees

B2BArtificial IntelligenceMarketingDigital MediaSaaSSocial Media

Company mission

To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.

Job

Company

Role

Who you are

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
A proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in English
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
The ability to legally work in the country of hire is required for this position

What the job involves

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts.
As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
Monitor customer usage patterns to inform strategic renewal and product expansion approaches
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

Our take

Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, allowing companies to make more informed marketing and operational decisions.

Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.

Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

3% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (2 rounds)

Dec 2023

$65m

GROWTH EQUITY VC

Mar 2019

$175m

GROWTH EQUITY VC

Total funding: $240m

Company HQ

Financial District, San Francisco, CA

Leadership

John Box

(CEO)

A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.

Salary benchmarks

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