Onboarding Specialist, Material Bank
Sample materials marketplace for architecture & design
Be an early applicant
Sample materials marketplace for architecture & design
201-500 employees
Be an early applicant
201-500 employees
Company mission
To remove the friction that exists when searching and sampling materials.
Role
Who you are
- This position is fast paced and highly collaborative, requiring strong communication skills, a tech savvy mindset, and the ability to manage multiple priorities
- Candidates who excel at taking initiative, solving problems, and driving meaningful partner outcomes will thrive in this role
- 3-5 years of experience in onboarding, project management, account coordination, or a similar role
- Excellent verbal and written communication skills, with English required
- Additional European languages are a strong plus, especially Italian, Spanish, French and/or German
- Familiarity with Excel functions and comfort working with structured product data
- High attention to detail and strong organizational skills
- A client-focused mindset and the ability to build strong working relationships
- Tech-savvy with the ability to quickly learn workflows, tools, and systems
- A proactive, hands-on approach with the ability to manage multiple projects simultaneously
What the job involves
- Material Bank is seeking a highly organized and detail oriented Onboarding Specialist who will serve as one of the first points of contact for new Brand Partners and play a critical role in shaping their success on the platform
- You will lead partners through a seamless onboarding experience, ensuring they are set up for long term engagement and impact within the most innovative company in the Design and Architecture industry
- Lead the onboarding process for new Brand Partners, ensuring a smooth and successful integration onto the Material Bank platform
- Serve as the primary point of contact between Brand Partners and internal teams throughout the onboarding lifecycle
- Coordinate and support the setup of Brand Partner product pages, catalog structure, and initial data requirements
- Manage catalog-related updates, ensuring product data is accurate, complete, and aligned with internal standards
- Handle ticketing for onboarding and catalog updates, ensuring all requests are documented, prioritized, and resolved
- Conduct quality assurance checks to validate data accuracy before go-live
- Execute simple PIM (Product Information Management) functions to support catalog readiness
- Educate Brand Partners on platform processes and collaborate with them to implement new catalog or workflow improvements
- Provide ongoing support to the team after go-live, including addressing catalog updates, follow-up ticket requests, and helping maintain long-term data quality
Salary benchmarks
Our take
Architecture and design professionals need real-world samples of the materials they intend to work with, and they need to know what they’re picking is the best fit for their project. Historically, there’s been no universal aggregator of all available materials - you’d just have to know who and where to ask. Material Bank is changing this, with a service it describes as being the Expedia of design samples.
Material Bank is the largest materials marketplace for the A&D industry. Offering a wide range of material samples from carpets to hardwoods, all sample orders have next-day delivery availability across Canada and the US, and is always free for design professionals. The company's profit comes from selling spots within its rapidly growing marketplace community to vendors and manufacturers, connecting brands with thousands of vetted design professionals.
It’s an offering with a remarkably tight market fit, demonstrated by its swelling customer base and investment funding. The company has begun its global expansion, having launched in Japan, it is focusing on growing into the European market through an office in Paris. It is also cementing its success through a M&A strategy, most recently incorporating Architizer's architectural project database into its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2022
$175m
SERIES D
May 2021
$100m
SERIES C
Total funding: $323.2m
Company benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid maternity leave
- Commuter benefits
- Disability insurance
Company HQ
Boca Raton, FL
Leadership
Adam Sandow
(CEO)Is also CEO and Chairman of SANDOW.
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