Account Manager, Together
Corporate mentorship management platform
Job no longer available
Corporate mentorship management platform
21-100 employees
Job no longer available
21-100 employees
Company mission
Together's mission is to help people learn together.
Role
Who you are
- Bachelor's degree in Business or related field
- Experience with Account Management at a B2B SaaS company
- Excellent written and verbal communication skills
- Ability to thrive in a dynamic, collaborative, and fast-paced environment
- Extremely self-motivated with a diligent work ethic
- Experience working with CRMs
What the job involves
- Client Relationship Management:
- Develop and nurture strong relationships with assigned accounts, understanding their business needs, goals, and potential growth areas
- Occasionally visiting customers in person when it will strengthen the relationship
- Conduct business reviews, ensuring that clients are maximizing the value from the SaaS solutions
- Providing product demos to customers to new stakeholders
- Execute, and help to create, a predictable, known customer touchpoint journey from Closed Won to the renewal
- Sales and Upselling:
- Monitor account usage and health, identifying upsell opportunities or potential churn risks
- Prospecting existing customers to expand to other parts of the business (e.g. other departments, sister companies etc.)
- Achieve Net Revenue Retention (NRR) of 140%
- Renewals Management:
- Coordinate and close renewal of contracts (including negotiating pricing)
- Product Knowledge:
- Maintain in-depth knowledge of the company’s products to provide expert advice and insights to clients
- Work with Customer Success to assist clients in understanding product features and provide demonstrations when needed
- Feedback Loop:
- Relay client feedback on products and services to relevant departments, aiding in product development and refinement
- Work with the product team to address specific client requirements or customizations, ensuring customer satisfaction
- Collaboration and Coordination:
- Working collaboratively with Customer Success Managers to create program designs and strategies that lead to upsells
- Collaborate with the Sales team to ensure smooth onboarding of new accounts and transition into Account Management
- Reporting:
- Regularly report on account status, renewals, revenue, and other relevant metrics to leadership
- Use CRM and other tools to track interactions, sales, and tasks related to each account
Our take
Corporate mentoring offers a host of benefits for businesses, ranging from improved productivity to greater diversity in leadership. Proven to be one of the most effective ways to improve both employee retention and performance, it is becoming more clear that such programs are at the heart of an effective workforce. It is no surprise, then, that the corporate e-learning market is predicted to top $37.5 billion by 2025.
Within this market, Together is looking to become the best way for organizations to connect their employees to learn from one another. Founded in 2018, its platform manages the entire mentorship lifecycle from registration to reporting, making it easy to implement and administer a best practice mentorship program.
Together's early growth has been highly impressive, and it has already formed partnerships with big companies like Heineken, Reddit and 7-Eleven. This has attracted big investor interest. Following key funding, Together is focusing on product development and expansion of its team.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2019
$1.4m
SEED
Jan 2019
$0.2m
SEED
Total funding: $1.7m
Company benefits
- 4 weeks paid vacation
- Competitive salaries & equity — generous early stage stock packages!
- Health, dental, and vision package through Honeybee
- Macbook Pro, display, and accessories
- Remote work right now — we prefer co-location in our Toronto HQ
- Autonomy, impact, no red tape — our goals are to make our customers happy, grow, and to build something great. This is your chance to take on a lot of responsibility, drive results, and take ownership. No fussy management
- Work directly with the founders — this is the best opportunity to learn all aspects of the business and what it takes to build a company
Company HQ
CityPlace, Toronto, ON
Leadership
Matthew Reeves
(CEO)Previously a Business Analyst at First Derivatives and a Consultant at BCG.
Nathan Goldstein
(Head of Product)Previously a Teaching Assistant at McGill University and Consultant at BCG.
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