Customer Success Director, Ghost
$100-180k
+ Equity
Inventory distribution optimization
Job no longer available
Inventory distribution optimization
201-500 employees
Job no longer available
$100-180k
+ Equity
201-500 employees
Company mission
To transform how inventory is bought and sold.
Role
Who you are
- Over 5 years of hands-on experience in building and expanding customer success teams and strategies from inception
- Ideally, a blend of technology and B2B industry experience, enabling you to deeply understand and resonate with our clientele
- Passionate about representing the customer's voice, influencing internal stakeholders, and driving customer-centric solutions
- Strong in de-escalation, problem-solving, and a background in product adoption and retention
- Join us at Ghost if you're driven to shape the future of distribution for renowned brands, eager to contribute your expertise, and passionate about delivering exceptional customer success
What the job involves
- Join our team as our Director of Customer Success, where you'll play a pivotal role in understanding our clients' businesses, advocating for optimal use of our cutting-edge platform, and driving their desired outcomes
- Manage the relationship our customers have with our cutting edge platform
- Develop customized workflows that cater to the unique needs of both buyers and sellers, ensuring seamless and efficient operations
- Collaborate internally to ensure successful platform implementation and seamless onboarding for our clients
- Monitor client usage and engagement, identifying opportunities for upselling and cross-selling while providing data-driven recommendations to enhance customer experiences and ROI
- Craft and implement strategies to evolve and improve our platform, ensuring it meets evolving client needs and bolsters revenue goals
- Work closely with the revenue team to offer technical demos and brainstorm inventive strategies for potential enterprise partners
Our take
Excess inventory is one of the biggest pain points for modern retailers. Ghost solves this problem by making it easier for retailers to buy and sell excess inventory discreetly and sustainably.
With retailers wasting around $500 billion a year on excess inventory, demand for solutions like Ghost's is sky-high. The company has also made good on this demand, emerging from stealth mode in 2022 and about $66 million in funding to date. Ghost, which functions in much the same way as eBay, has benefited hugely from its founder's prior experience in the apparel industry.
Ghost's clear focus on sustainability and discretion has broad market appeal, especially for large-scale retailers looking to reduce waste and improve their public image. If Ghost can continue to attract such clients, it could scale at an impressive pace in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Oct 2024
$40m
SERIES C
Jul 2023
$30m
SERIES B
Total funding: $88m
Company HQ
Beverly Grove, Los Angeles, CA
Leadership
Josh Kaplan
(Co-Founder & Co-CEO)Previously worked as Senior Director of UEG Ventures, and was VP of Digital at Buck Mason.
Dee Murthy
(Co-Founder)They are also the Co-Founder of Young & Reckless and Five Four Group.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Ghost