Director of Customer Success Enterprise, Redox
$152-180k
+ Stock Options
More information about location
Composable healthcare platform
Open for applications
Composable healthcare platform
201-500 employees
Open for applications
$152-180k
+ Stock Options
More information about location
201-500 employees
Company mission
To build the healthcare system of tomorrow.
Role
Who you are
- This role requires a seasoned leader who can operate at both the strategic and tactical levels—partnering with executives at the most influential healthcare organizations while also building repeatable processes that scale
- The Director will bring sharp commercial instincts, a strong understanding of healthcare market dynamics, and the ability to inspire and grow a team of account executives
- 10+ years of experience in enterprise sales, account management, or business development, with at least 5 years in a people leadership role
- Proven success in exceeding a multi-million-dollar annual expansion quota within healthcare or life sciences, including selling to payers and providers
- Strong knowledge of payer, provider, and life sciences market trends, decision-making structures, and business models
- Exceptional executive presence, with the ability to influence C-suite leaders and build long-term strategic relationships
- Demonstrated ability to develop and execute strategies for selling new products, solutions, or use cases into enterprise accounts
- Track record of building and scaling teams that deliver repeatable, predictable results
- Data-driven approach to forecasting, pipeline management, and performance measurement
- Entrepreneurial mindset with the ability to thrive in a high-growth, fast-changing environment
What the job involves
- The Director, Customer Success Enterprise is responsible for leading a high-performing team dedicated to driving revenue growth across payers, providers, and enterprise life sciences organizations
- This leader will own an annual expansion quota and will be accountable for developing and executing strategies that deepen customer relationships, expand product adoption, and establish new enterprise-level partnerships
- Beyond delivering on today’s growth targets, the Director will play a critical role in shaping the future of our enterprise business
- This includes developing and owning the strategy for selling new use cases into our payer, provider, and life sciences accounts, ensuring we consistently uncover and capitalize on emerging opportunities to expand our footprint and value
- Own and deliver against a multi-million dollar expansion quota, focused on driving net revenue growth from existing enterprise accounts
- Lead, coach, and scale the Enterprise Expansion team, ensuring clear goals, accountability, and professional development
- Build and execute strategic account plans for top payer, provider, and life sciences clients, aligning solutions to evolving business needs
- Develop and own the strategy for identifying, positioning, and selling new use cases into enterprise accounts, expanding the breadth and depth of partnerships
- Engage directly with executive stakeholders at customers to shape long-term partnerships and expand Redox’s footprint across lines of business
- Collaborate closely with Sales, Services, Product, and Marketing to ensure alignment on customer value delivery and growth opportunities
- Report regularly to executive leadership on expansion pipeline, forecast accuracy, risks, and market feedback
- Develop scalable playbooks, frameworks, and best practices for enterprise expansion that can be leveraged across teams
- Represent the company at industry events, conferences, and customer forums to strengthen market presence
Our take
Privacy concerns, insufficiently skilled staff and low funding have kept digital transformation in healthcare moving slowly. But another major problem is integrating digital solutions into old-fashioned systems. Redox serves as a crucial link between legacy healthcare systems and digital health services, by enabling these services to access and interpret patients' electronic health records.
Redox's platform offers an intermediary for point-to-point connection, connecting products, providers, and payers. With access to data and services throughout the healthcare ecosystem, companies are able to build easier and create better digital healthcare products faster, helping to transform the legacy landscape of medicine.
Redox has worked with hundreds of app developers, connecting them to a vast number of electronic health records from a range of providers. It has partnered with several other companies, including Smile Digital Health, towards making it easier for legacy data to be transformed for use in digital health services, and has begun international expansion with movement into Canada.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$45m
SERIES D
Apr 2019
$33m
SERIES C
Total funding: $93m
Company benefits
- We provide benefits that allow you to live life by your own design. Redox employees enjoy unmatched autonomy in their work and the support to live a balanced life. We trust you know what you need to be happy, at work and at home
- Take a trip somewhere fun, stay home to recover from being sick, or have a staycation to unplug and recharge—we trust you to know what you need. Our best work happens when we feel fresh and inspired. We leave it up to you to decide when you need to take breaks and encourage you to make time for adventure and discovery
- Working in healthcare makes you understand all the challenges life can throw at you. Your health and dental coverage starts when you do to make sure you’re always covered. We provide health and dental insurance for employees, spouses, domestic partners, and dependents along with 100% of premiums for Disability & Life Insurance
- As your family grows, it’s important that you’re there and have time to figure out what your family’s new norm is. You can take 12 weeks of paid time off within the first year of your new addition arriving. We know that they need you and we have your back
- We want to have the best people at Redox—no matter where you call home. All Redox employees are encouraged to live and work wherever they’re happiest. All you need is power, wifi, and a computer and you’re good to go. We’ve been remote since the beginning and will continue to be
- In addition to our Flexible Time Off, we offer six weeks of paid leave for every five years of service for you to take a sabbatical. Take the time to recharge and do whatever you would like!
- In addition to competitive salaries, we offer employer matching on 401k retirement plans and provide all Redox Employees an opportunity for ownership through Stock Options and want you to share in the company’s success
- We want you to be able to set up a workspace that allows you to perform at your very best. All Redox employees receive an annual discretionary stipend so you can select what helps you be productive. Whatever it is, we want to make sure you have what you need. Finally, we provide a Wellness Fund for you to spend on anything you feel benefits your mental and/or physical wellness. No labels
Company HQ
Marquette, Madison, WI
Leadership
Luke Bonney
(Co-Founder & CEO)Received their Biological Sciences, Neuroscience and Behaviour, Business degree from Cornell University. Former Implementation and Beacon Team Lead at Epic.
James Lloyd
(Co-Founder & Advisor)Was CTO of the company from 2014 - 2023. Former Integration Engineer at Epic and part time Board Member for Ideon.
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