IT Support Analyst, AlphaSense
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- Professional certifications, such as: Microsoft MCP, CompTIA A+, ITIL, Security+
- Experience supporting internal IT and business processes
- Ability to communicate complex technical information to non-technical stakeholders
- Strong problem solving and troubleshooting skills
- Proficient with Windows/macOS desktop administration, primarily MacOS, and a strong background in imaging/deploying windows and macOS devices
- Experience supporting end-user onboarding and offboarding activities
- Ability to work within video conferencing services such as Google Meet, Webex, and Zoom
- Experience with mobile device management and endpoint protection/antivirus (AV) software is a plus
- Experience with network hardware and software such as Cisco Meraki is a plus
- Soft skills: Customer service, excellent written and verbal communication, teamwork
What the job involves
- The IT Support Analyst I will play a critical role in ensuring the smooth functioning of the organization's IT infrastructure
- They will be responsible for supporting MacOS and Windows desktop environments, managing user identity lifecycles, and setting up and maintaining audio/visual equipment for both conference rooms and large-scale company all-hands meetings
- They will also respond to helpdesk tickets and communications and support existing services such as SSO, G Suite, Zoom, Trello, Slack, MS Office 365, MDM, and Endpoint protection
- This role presents an exciting opportunity to impact and enable hundreds of end-users on a daily basis as we scale our hyper-growth organization
- Work with IT Operations Manager and team to build a seamless and efficient IT support experience for AlphaSense end-users
- Support employee onboarding and device deployments, with a goal of achieving a zero-touch deployment for all new hardware assets
- Maintain and recommend improvements to MacOS and Windows desktop environments
- Assist with the development and maintenance of support documentation
- Support existing services, but not limited to: Okta Identity Platform, Google Workspace, Zoom, Trello, Slack, MS Office 365, Kandji MDM, Microsoft Endpoint Protection, etc
- Support audio/visual equipment for conference rooms as well as large-scale, company all-hands meetings (Zoom equipment, Web streaming)
- Purchasing/receiving assets and asset/inventory tracking
- Build strong relationships with end users at AlphaSense
- Contribute positively to the IT support team for AlphaSense, supporting other team members in achieving team goals and objectives
- Be the primary point of contact between IT and building facilities to organize with external vendors
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company HQ
Union Square, New York, NY
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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