IT Support Engineer, Rho
$70-100k
+ Equity
Business banking platform
Job no longer available
Business banking platform
201-500 employees
Job no longer available
$70-100k
+ Equity
201-500 employees
Company mission
To take the friction out of finances, and to prime their customers for success.
Role
Who you are
- The ideal candidate is detail-oriented, proactive, and passionate about helping people work efficiently with technology
- 2+ years of experience in IT support or a related technical role
- Strong knowledge of macOS troubleshooting and device management
- Experience with Okta, Google Workspace, Kandji, Zoom, and Slack
- Familiarity with IT ticketing systems such as Jira Service Management
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to prioritize multiple issues in a fast-paced environment
- A customer-focused mindset and the ability to translate technical concepts clearly
What the job involves
- The IT Support Engineer provides day-to-day technical support to Rho employees, ensuring a seamless and secure technology experience across the company
- This role supports a modern, cloud-based environment centered on macOS, Google Workspace, Slack, and Okta, and manages devices through Kandji
- You'll provide hands-on and remote support for macOS devices, software, and peripherals
- Resolve technical issues quickly via Slack and Jira Service Management
- Deliver exceptional customer service with clear communication and follow-through
- Manage user provisioning and deprovisioning through Okta and Google Workspace
- Maintain appropriate group and app access levels in alignment with security policies
- Support MFA and SSO troubleshooting
- Configure, deploy, and maintain Mac laptops via Kandji
- Monitor compliance, security, and patch status for managed devices
- Maintain hardware inventory and coordinate repairs or replacements
- Support Slack, Zoom, and Google Workspace (Gmail, Calendar, Drive, Meet)
- Troubleshoot video conferencing and meeting room AV setups
- Log and track support requests in Jira
- Maintain internal IT documentation, FAQs, and onboarding guides
- Contribute to improving IT processes and user self-service resources
- Prepare laptops, accounts, and tool access for new hires
- Conduct IT orientation for new employees
- Ensure secure device and data recovery during offboarding
Our take
Rho was founded to address the growing need among small and medium-sized businesses for a unified solution to manage corporate spending and cash flow. Aiming to serve companies with 30 to 500 employees, Rho designed its platform to create seamless workflows across banking, corporate cards, and accounts payable.
The company introduced Rho AP, an accounts payable product, followed by a corporate card in partnership with Sterling Bank, enhancing its offering for businesses looking for efficiency in managing financial operations. With a clear focus on product strategy and growth, Rho has been expanding its team and integrating AI capabilities into its platform to stay ahead of the evolving fintech landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES B
Jan 2021
$15m
SERIES A
Total funding: $97.2m
Company benefits
- Medical, dental, and vision
- Commuter benefits
- Flexible work policy
- Wellness perks
Company HQ
SoHo, New York, NY
Leadership
Everett Cook
(Co-Founder & CEO)Studied International Economics at Vanderbilt, before working in Investment Banking at Deutsche Bank. They were a Senior Analyst at Taylor Woods and Atreaus Capital.
Alex Wheldon
(Co-Founder)Founded Trebax Innovations and Kanary Limited. Served as CMO of Smarkets and CPO of Lyst.
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