Product Manager, ServiceTitan
Real Time Communications, Email
$113.1-151.3k
Annual bonus & equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$113.1-151.3k
Annual bonus & equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- This role is ideal for a developing product manager with strong technical aptitude, customer empathy, and an eagerness to grow into broader product ownership
- 2–4 years of product management, technical, or related experience; or Bachelor’s in CS, Engineering, Business, or related field
- Familiarity with RESTful APIs and SaaS platforms; experience with messaging or email infrastructure a plus
- Demonstrated ability to manage multiple priorities and deliver on commitments
- Strong organizational and collaboration skills; able to build relationships across teams
- Data-driven mindset with the ability to analyze metrics and translate them into product improvements
- Clear communicator who can adapt messaging to technical and non-technical audiences
What the job involves
- As a Product Manager for Real-Time Communications (RTC), you will own and scale transactional email and messaging products that power critical customer communications
- You’ll focus on feature delivery, email deliverability, compliance, and reliability while ensuring our email platform meets evolving customer needs
- Own a set of platform email and messaging features, ensuring deliverability, compliance, and customer impact
- Define and deliver features from start to finish with guidance, including bug fixes, enhancements, and compliance updates
- Conduct customer research, analyze usage patterns, and prioritize features that improve communication workflows
- Partner with engineering to scope and manage email-related API integrations, monitoring for reliability and performance
- Track compliance with CAN-SPAM and other email regulations, collaborating with legal and operations to ensure readiness
- Firm understanding of email authentication protocols (DKIM, SPF, DMARC, ARC, etc), IP and Domain reputation, bounce categorization, etc
- Write clear user stories and requirements that support squad-level planning and execution
- Support release activities including documentation, training, and internal enablement
- Analyze product metrics (e.g., delivery rates, engagement) to inform decisions and improve user outcomes
- Actively seek feedback and reviews from senior level product managers to accelerate learning and reduce repeated mistakes
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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