IT Specialist, ActiveCampaign
$33.46 - $46 an hour
5+ days a week in office
Customer experience automation
Open for applications
Customer experience automation
501-1000 employees
Open for applications
$33.46 - $46 an hour
5+ days a week in office
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- Advanced experience managing and supporting Apple devices using Kandji
- Strong expertise in SSO management, preferably Okta
- Excellent customer service skills and a proactive approach to IT support
- Experience managing IT assets and vendor relationships
- Knowledge of networking concepts, including troubleshooting Wi-Fi, firewalls, and office connectivity issues
- Experience with A/V setup and maintenance, including conference room technologies
- Experience with network security and IPS tools
- Familiarity with SOC2 compliance is a plus
- Experience using JIRA for IT ticketing and tracking is a plus
What the job involves
- This role will play a critical part in managing internal IT operations, ensuring seamless technology experiences for our employees, and supporting various IT initiatives across the organization
- This is a fully on-site role, requiring the IT Specialist to be in the office five days per week to provide hands-on support and maintain IT infrastructure
- Providing IT support to employees, troubleshooting issues related to hardware, software, networking, and security
- Managing and maintaining Mac devices using Kandji, including deployment, updates, and security policies
- Overseeing office IT infrastructure, including A/V equipment, networking hardware, and conferencing systems
- Supporting Okta SSO and user access management, ensuring secure authentication and application provisioning
- Assisting with new hire onboarding, setting up workstations, managing IT asset deployment, and conducting Mac training
- Collaborating with internal teams and external vendors to facilitate IT projects and service improvements
- Handling asset management, including repairs and replacements of office equipment
- Support network security efforts
- Assisting with software integrations and automation efforts where applicable
- Providing technical support for office networking, including troubleshooting connectivity and hardware issues
- Working within JIRA for ticket management and IT project tracking
- Support SOC2 compliance efforts as needed
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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