Staff Business Solutions Engineer, Freenome

• Bachelor's degree in Computer Science, Information Systems, or related field
• Minimum of 10+ years of experience in a similar role, with a proven track record of building and maintaining strong relationships with business unit leaders
• Excellent communication skills, both verbal and written
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Knowledge of emerging technologies and trends in the IT industry
• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Experience managing vendor relationships and IT contracts
• Knowledge of relevant regulations and standards, such as GDPR, HIPAA, and CFR 11
• Strong leadership skills, with the ability to influence and motivate others
• Knowledge of Clinical and Quality processes in Biotechnology, pharma or diagnostics
• Deep understanding of Salesforce CRM
• Knowledge of Compliance Quest and Veeva Platform

Desirable

• The Staff Business Solutions Engineer (ITBP) is responsible for acting as a strategic liaison between assigned business units and IT, focusing on technology strategy development, solution discovery, service management, risk management, and relationship management.
• They provide high-level consulting support for key IT initiatives, communicating project information and priorities to relevant staff.
• The ITBP identifies opportunities and prioritizes projects based on criteria like return on investment and compliance, while also sharing insights on technology risks and opportunities to enhance business efficiency
• As a "trusted advisor," the ITBP is the main IT contact for business executives, promoting IT services and ensuring technology products align with business needs.
• They concentrate on strategic planning and understanding market challenges, customer priorities, and competitive issues. Proactive and driven, ITBPs add significant value to business units by facilitating the investment intake process and overseeing the planning and execution of technology-driven business initiatives
• The role reports to the Director of IT
• Responsible for the development, implementation and support of solution roadmaps for Commercial, Clinical, and Quality organizations
• Partner with Commercial, Engineering, and external vendors to develop, implement, and support Salesforce, Veeva Promomat roadmap for successful commercialization
• Partner with business units and external vendor (Compliance Quest) to support and improve the Quality platform
• Partner with business units and external vendor (Veeva) to support and improve the Clinical platform
• Champion integration between theses platforms to create cohesive solutions portfolio (Boomi)
• Create and analyze relevant information and develop recommendations
• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate with team members and external resources
• Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms
• Develop and implement sound rationale for portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio
• Create consensus with other functions as to the timing of solution introductions and withdrawals
• Identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs
• Possess strong analytical skills, including an understanding of business economics and financial resources
• Collaborate with management to develop annual budgets for respective business areas
• Collaborate with the Project Management Office on the intake process and prioritization of candidate projects across the company
• Ensure compliance with IT policies and procedures: The Staff Business Solutions Engineer will ensure that all IT policies and procedures are followed by business units, and coordinate with business partners to make sure that all IT initiatives comply with relevant regulations and standards