Onboarding Specialist, Automox
$56-70k
Cloud-native automated patch management platform
Job no longer available
Cloud-native automated patch management platform
201-500 employees
Job no longer available
$56-70k
201-500 employees
Company mission
To simplify IT operations for clients, so that they can focus on delivering their best products and services to consumers.
Role
Who you are
- This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space
- Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins, managers, and levels up to the CTO
- 1 - 4 years of experience supporting customers as an Onboarding Specialist, Support Engineer or other solutions-oriented role
- Knowledge and experience managing macOS, Windows, and/or Linux devices environments
- Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
- Experience with configuration management tools and software deployment methodologies
- Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
- Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
- Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
- The ability to work cross-functionally, lead projects, and make things happen
- The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
- Willingness to become an expert in multiple platforms: Windows, macOS, Linux
What the job involves
- We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team and deliver on our core value of Customer Focused
- You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment
- Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions
- Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey
- Understand customer context and goals and provide product information to best serve those goals
- Build customer trust and relationships through education and technical knowledge
- Optimize customers’ product setup for the quickest path to success
- Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives including:
- Educate customers about the setup, use, and best practices of the Automox platform
- Assist with implementation and deployment of the solution in customer environment- balancing multiple onboarding engagements concurrently
- Ensure policies are executing aligned with best practices and customer’s business needs/goals
- Troubleshoot implementation issues encountered during onboarding
- Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
- Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities
- Create new knowledge base articles that capture new information for reuse throughout the organization and for end-users
- Escalate issues to Support in a timely manner for resolution
- Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences
Our take
Automox helps organizations safeguard themselves from cyber attacks by reducing or eliminating vulnerabilities that are commonly targeted. It automates software updates, security configurations, custom scripting, and critical patches so that software remains up to date and secure. Its system hardens the endpoints and allows security operators and IT to respond to threats much more quickly.
74% of companies say that they lack the staff to patch vulnerabilities quickly, even though a data breach costs companies an average of almost $4 million. Automox claims its system can reduce the labor hours needed to manage patches by 50% and see an 80% reduction for corporate attack surfaces. With big companies like Unicef, Greyhound, and Yale University already on board, Automox has established brand trust.
There are many big players in the antivirus space, such as Tanium, Ivanti, and IBM BigFix. However, with cybercrime exploding and businesses moving online at an increased rate due to the pandemic, there's also a lot of room for the company to grow. Its cloud-native architecture sets it apart from some of its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$110m
SERIES C
Feb 2020
$30m
SERIES B
Total funding: $152.6m
Company benefits
- 🇺🇸 Work from anywhere in the USA
- 💵Competitive Salary
- 📈Equity for Full-Time Employees
- 🏝Flexible PTO, generous sick time policy
- 👋🏽$20 a month to connect virtually with colleagues
- ⏱Active Giving committee and employee-led communities
- Comprehensive Health Plans with generous employer contributions
- 🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
- 🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
- 🩺 Gender Affirmation Coverage on Cigna Medical Plan (including surgery)
- 🎁 $50 per month Lifestyle Spending Account
- 💻 Internet Reimbursement - $50/month
- 🗄 $750 Home office stipend
- 👨👧👦 $10k Adoption Benefit
- 🤰🏽Comprehensive Family Planning Covered on Cigna Medical Plan
- 👶🏽 Up to 12 weeks of paid leave for new parents
Company HQ
Downtown, Boulder, CO
Leadership
Tim Lucas
(CEO, not founder)They have held a variety of senior & executive positions, including Group VP of SolarWinds, CFO of Via International, Executive VP & CFO of Osage Investors, and President & CEO of Surgient.
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