Senior Accounts Receivable Specialist, OpenGov
$55-75k
+ Variable Compensation
Cloud ERP software for the public sector
Be an early applicant
Cloud ERP software for the public sector
501-1000 employees
Be an early applicant
$55-75k
+ Variable Compensation
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- Bachelor's degree in Accounting, Finance or relevant job experience required
- Minimum of 3 years of relevant and progressive experience in collections preferred but not required
- Experience working in SaaS or B2B software environments preferred
- Understanding of government procurement processes and payment cycles preferred
- Familiarity with ERP and CRM systems such as NetSuite, Salesforce, or equivalent platforms preferred
- Excellent verbal and written communication skills, including professional customer service demeanor
- Proven ability to manage high volumes of accounts and prioritize tasks effectively
- High attention to detail and a results-oriented mindset
- Self motivated individual, with a positive attitude who can collaborate well
- Knowledge of basic office admin with touch typing capabilities and general accounting knowledge REQUIRED
What the job involves
- We are seeking a highly organized, detail-oriented, and customer-focused Collections Specialist to join our Accounting Team
- The ideal candidate is a proactive problem-solver with excellent communication skills and a strong understanding of collections processes and accounts receivable best practices
- They thrive in a fast-paced environment, are comfortable managing a high volume of accounts, and are skilled at navigating sensitive conversations with professionalism and empathy
- This role requires close collaboration with cross-functional teams, including Sales, Customer Success, Legal, and Billing, to resolve account discrepancies, address customer concerns, and support timely payment resolution
- The Collections Specialist plays a critical role in supporting OpenGov’s financial health by minimizing delinquencies and maintaining accurate and compliant records
- Proactively monitor customer accounts for past due balances and initiate timely outreach (email, phone or portal) to ensure payment
- Collaborate with internal teams (Sales, Customer Success, Legal) to resolve billing disputes, credit memo requests, and escalated payment issues
- Negotiate for payment with customers as necessary, while maintaining a professional and empathetic approach
- Record and reconcile customer payments, adjustments and notes in various systems (e.g., NetSuite, Salesforce)
- Track and manage accounts in collections stages using aging reports and internal KPIs
- Coordinate with the billing and revenue operations teams to ensure invoices are accurate and timely
- Prepare and present regular reports on collection activities, delinquency trends, and risk assessments
- Recommend process improvements to reduce DSO (Days Sales Outstanding) and enhance the collections workflow and reporting
- Maintain accurate documentation of all customer interactions and follow-ups for audit and compliance purposes
- Support billing team by assisting with miscellaneous billing tasks such as processing billable client expenses, billing for annual conferences, and processing customer auto-renewals
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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