Sales Enablement Learning & Development Partner, Gusto

• We are looking for an individual with passion and expertise in learning science, consulting excellence, and professional sales/business development
• Someone who is passionate about supporting Customer Success Managers with the learning content, tools, insights, and training to help them win more businesses while exceeding our current client expectations
• Candidates should align with our company values, be highly self-motivated to drive results, and have an insatiable desire to learn and grow to maintain deep product knowledge and scale enablement at pace in a fast-moving environment
• 8+ years of sales enablement, training and customer success sales/multi-product sales/CS management experience ideally in a high volume environment
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance
• Demonstrated ability to lead and manage new learning and development projects from needs analysis to post-delivery evaluation with multiple competing priorities
• Experience designing and facilitating new hire training and continuous education training for customer success/retention teams focused on growth
• Excellent analytical, communication and presentation skills, with expertise in engaging stakeholders and working cross-functionally to build productive relationships that ensure learning objectives and content lead to optimal learning outcomes
• Knowledge of instructional design principles including adult education theory to identify appropriate content and delivery methods
• Experience with content creation, curation, and knowledge management platforms balanced with a true passion for sales: you find creative ways to make sales teams more productive
• Conflict resolution skills and a personality that thrives in a dynamic environment. Ability to handle - and even excel - in an urgent and ambiguous environment with grace and composure
• This role has a travel requirement with potential travel of 15% of the year

Desirable

• This role is part of our Sales Enablement team, within our Revenue Operations organization
• Our RevOps organization is the linchpin of our world-class sales experience
• As a key contributor, you will play a critical role in executing strategy to drive revenue growth and feature adoption across customer success
• As a learning partner, you will work across the learning process and be highly engaged in consulting with our leaders on onboarding, continuous education and high performance skill development
• Your role will include designing and implementing learning solutions encompassing learning assets, self-pace and facilitated experiences
• Collaborate with stakeholders and partners including revenue, revenue operations and other cross functional leads to determine sellers learning and performance needs and priorities to achieve business results
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in capability, productivity, and revenue generation using instructional (live and e-learning) and non-instruction methods
• Demonstrate an expertise in tailoring solutions to audience needs based on observation, interviews, and depth of learning desired i.e. Learner-Centered Design
• Establish KPIs and analytics to track the impact of enablement initiatives to make data-driven decisions
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep our customer success sales teams on the cutting edge
• Partner with cross functional teams to ensure enablement content is always up-to-date and optimized for sellers
• Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities as needed
• Research and continually learn various tools, applications, and methodologies to ensure our team remains at the forefront of learning consulting and instructional design