CRO Account Director, Visualsoft

• This role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the CRO industry
• The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices
• Extensive proven experience either agency or client side specialising in CRO
• Extensive experience of CRO management
• Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
• Experience in building and executing CRO strategies, whether in-house or for clients
• Working to tight deadlines as a team and as an individual
• Client-facing experience at a senior level
• Client meeting experience and proven strategy presentation skills
• Analytical and data driven

Desirable

• As Associate CRO Account Director you will be responsible and accountable for the success and delivery of Visualsofts CRO service
• You will own a portfolio of CRO clients and become the go-to key relationship stakeholder for CRO
• Relationships and client centricity is key as your key objective is to grow your portfolio's return ensuring the CRO product/service is innovative, efficient and delivered to the highest possible quality
• You will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI
• By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence the CRO Account Director will put the client first reacting and adapting when required with a strategic mindset
• Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out
• Overall responsibility for client portfolio CRO relationship
• Overall responsibility for client portfolio retention
• Overall responsibility for client portfolio happiness, measured by NPS & CSAT
• Maintain highest standards of CRO implementation and execution
• Continuously strive to produce the highest results for Visualsoft clients via CRO
• Coach, mentor and train other Visualsoft staff members to produce the highest quality CRO work for clients
• Constantly strive to improve and maintain processes and procedure documents
• Be the go to within your client portfolio for all things CRO
• Identify and execute client training raising CRO understanding where required
• Maintain and increase efficiency of the execution and implementation of CRO across your client portfolio
• Develop the service offering to maintain best in class standard
• Responsible for commercial growth of the client portfolio using CRO
• Identify and assist with sales opportunities within your portfolio
• Handle and prepare sales documentation and sales pitches within your portfolio
• Lead, speak and engage at external events and conferences
• Maintain expert knowledge at the forefront of CRO. Stay up to date with emerging tech and trend