IT Analyst, Zum

$90-124k

macOS

Android

Windows

Zendesk

JIRA

Active Directory

ServiceNow

Google Workspace

Junior and Mid level

San Francisco Bay Area

More information about location

5 days a week in office (Redwood Shores, CA)

Student transportation services

Be an early applicant

Student transportation services

201-500 employees

B2BArtificial IntelligenceLogisticsTransportRidesharing

Be an early applicant

$90-124k

macOS

Android

Windows

Zendesk

JIRA

Active Directory

ServiceNow

Google Workspace

Junior and Mid level

San Francisco Bay Area

More information about location

5 days a week in office (Redwood Shores, CA)

201-500 employees

B2BArtificial IntelligenceLogisticsTransportRidesharing

Company mission

To bring student transporation into a new era enabling greater safety, sustainability, equity, and transparency.

Job

Company

Role

Who you are

This position requires strong troubleshooting skills, a service-oriented mindset, and the ability to support a variety of platforms and systems
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support or a similar role
Proficiency with macOS, Windows, and Android environments
Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk)
Knowledge of Active Directory, Microsoft 365, and Google Workspace
Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
Soft Skills: Excellent communication, organization, and customer service abilities

What the job involves

We are seeking a proactive and customer-focused IT Analyst to join our on-site IT team. Reporting to our Head of IT, the ideal candidate will provide hands-on technical support, manage IT assets, and ensure the smooth operation of daily technology needs across the organization
Technical Support & Troubleshooting:
Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues
Diagnose, resolve, or escalate issues to appropriate teams when necessary
Ticket Management:
Monitor and prioritize incoming support tickets in the helpdesk system
Ensure timely resolution and communication with end-users
Handle ticket escalations and document solutions for future reference Device & Platform Support:
Provide support for macOS, Windows, and Android devices
Perform installations, updates, and maintenance to ensure devices remain secure and efficient Meeting & Collaboration Tools:
Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings User Account Administration:
Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems
Handle password resets, account unlocks, and access provisioning Asset Management & Logistics:
Maintain accurate asset inventory records
Coordinate device provisioning, configuration, and shipping for new hires and replacements
Documentation & Process Improvement:
Maintain detailed records of issues, resolutions, and best practices
Contribute to improving internal support processes and knowledge base materials

Our take

The largest mass transit system in the US is student transportation, and it’s more than double the size of all others combined. It’s rife with inefficiencies, however: circuitous routes mean many students are spending more time travelling and less time sleeping, exercising, or participating in enrichment activities, affecting student outcomes and inequalities.

Zum is looking to overhaul school transport with the help of cloud computing and AI. It has a central hub from which it manages route planning and vehicle assignments across 4,000 areas and school districts in California, meaning fleet deployment, maintenance, and operational efficiency can be optimized. It also offers cameras and tracking in vehicles, and is committed to having a fully electric, 10,000-strong bus fleet by 2025.

It's an ambitious plan, but it’s clear that the US school busing system is in dire need of an overhaul. We’re seeing startups like Via offer a similar service to NY schools, gathering similarly strong momentum. With Zum fast approaching Unicorn status, and its California roll-out continuing without a hitch, it appears, for now, to be leading the modern student transportation startup pack.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

18% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 7 rounds)

Jun 2024

$32m

GRANT

Jan 2024

$140m

SERIES E

Total funding: $368.8m

Company benefits

Medical, dental and vision benefits, including paid membership to One Medical
Unlimited vacation policy
Free daily catered lunches + fully stocked kitchen at HQ
Ability to have a huge impact at an early-stage, mission-driven startup
Fun office culture and a team you would be proud to work with

Company HQ

Redwood Shores, Redwood City, CA

Leadership

Ritu Narayan

(Co-Founder & CEO)

Worked as a Lead Product Manager at Yahoo!, eBay, then took up a Sloan Fellowship at the Stanford Graduate School of Business.

Vivek Garg

(Co-Founder & COO)

Spent over a decade as a Major in the Indian Army, then went on to found and lead BAPAR, before taking up a Researcher role at Stanford University's SEED Institute.

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