Employee Relations Lead, Just Eat Takeaway.com
DACH & Belgium
3 days a week in office (Kreuzberg, Berlin)
Global online food, grocery and retail delivery marketplace
Be an early applicant
Global online food, grocery and retail delivery marketplace
1001+ employees
Be an early applicant
3 days a week in office (Kreuzberg, Berlin)
1001+ employees
Company mission
Empowering everyday convenience.
Role
Who you are
- Post secondary education in Human Resources (Business), or Psychology preferred
- 3+ years HR Experience, or combination of 3+ years of leadership/HR experience
- Full professional proficiency in German and English; the ability to work in French, Dutch or Italian is a significant advantage
- Comprehensive, hands-on expertise in German labor law and Works Council relations. You will act as the subject matter expert for Germany, while providing strategic ER oversight and applying labor standards for Austria, Switzerland, and Belgium
- Experience managing internal investigations and whistleblower cases
- Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies
- Strong experience in guiding team members and business managers on employment-related actions, including terminations and adherence to standards
- Effective collaboration skills with internal HR teams for case validation and escalation management
- Proven partnership capabilities with HRBPs and Legal on employee-related matters and escalations
- Attention to detail in ensuring consistency and accuracy of information in HR Systems (Workday, Jira etc)
- Drive excellence through a proactive mindset that challenges the status quo for continuous improvement
- Natural ability to mobilise others and turn complex discussions or projects into synchronised team action
- Proven leadership capability to coach and develop others through constructive feedback and growth opportunities
- Determination and resilience to push through obstacles and maintain a high sense of urgency
- Ability to adapt your communication style to effectively influence leaders across all levels of the organisation
What the job involves
- As an Employee Relations Lead within our People Services Team in Berlin, you will provide expert ER oversight across Germany, Austria, Switzerland, and Belgium. You will lead and develop a distributed team of ER Case Managers, acting as a dedicated coach to help your team deliver high-quality, efficient, and timely service to all stakeholders
- In this role, you will care for our people by acting as the primary escalation point for sensitive cases, and support your team in managing underperformance, disciplinary matters, dispute resolution, whistleblowing investigations and sickness management
- As an ER Lead, you will manage and foster positive relationships between employees and the organisation, working effectively with the German Works Council to ensure the fair and consistent application of our workplace policies. By ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment
- Supervise and lead a team of ER Case Managers, emphasising collaboration and helping one another succeed
- Assign ER cases to team members and oversee their resolution within established SLAs, serving as the primary contact for case escalations and offering coaching as needed to drive development and high performance
- Conduct and supervise high-stakes internal investigations and whistleblower cases, ensuring thorough and compliant processes
- Apply employment standards and labour laws to maintain legal compliance, including validation of country-specific regulations
- Maintain quality standards for ER guidelines, policies, and procedures, ensuring accurate and up-to-date content
- Move fast to address process inefficiencies and bottlenecks and identify improvement opportunities, ensuring the team remains agile and effective
- Raise the bar by identifying ER trends and proposing actionable adjustments to the ER Manager
- Enhance team development by cross-training in global employment laws and contributing to the effectiveness of ER practices globally
- Prime representative for country ER i.e. Attend meetings with stakeholders such as HRBP, Legal, process calls, update calls as well as supporting restructures
- Lead global ER projects, sharing best practices to drive improvements and make a lasting impact
Our take
Just Eat Takeaway, born from the merger of Just Eat and the Dutch-born Takeaway.com, stands as a formidable force in the realm of food delivery. Surpassing expectations, this union has made way for the world's largest online food delivery entity outside of China. Bolstering its stature further, the company made a significant move in 2021 by venturing into the US market through the acquisition of Grubhub, solidifying its position as a major player in the industry.
However, amidst its successes, Just Eat Takeaway faces competition from competitors like Uber Eats and Deliveroo. While it dominates the UK market, its global revenue pales in comparison its its rivals, such as Delivery Hero and DoorDash. Nonetheless, the company's established stronghold in one of the world's largest food delivery markets offers a degree of stability amid the fluctuating demands of customers witnessed in recent years.
To stay in the game, Just Eat Takeaway has grown to operate across 17 countries and 356,000 partners, via acquisitions and organic growth. It's also entered the grocery and retail delivery market alongside its primary restaurant delivery service. Though one of the last to venture into the grocery delivery sector, it has secured a partnership with the Co-Op, indicating a proactive approach to the market. Furthermore, the company continues to carve out its niche by offering exclusive services, such as being the sole courier for Domino's Pizza in the UK and Ireland, adding unique value to its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people make JET! There is a very social culture making it easy to meet new people and get to know your team. Everyone is so friendly and ensure..."
Funding (2 rounds)
Apr 2014
$83.7m
SERIES B
Jan 2012
$15m
SERIES A
Total funding: $98.7m
Company benefits
- Leisure and Lifestyle: These benefits are designed to help you make the most of your time and enjoy everyday life: Generous annual leave entitlement | An additional day off to celebrate your birthday - take it whenever suits you | Flexibility to buy or sell holiday days (within an annual limit) | Monthly meal allowance to enjoy food at work or at home | Access to discounts, cashback offers and savings via an employee portal
- Protecting the Future: These benefits are designed to give you and your loved ones peace of mind: Life insurance cover from your first day of employment | Income protection support if you're unable to work due to long-term illness or injury | Pension scheme with company contributions and the flexibility to increase your own contributions
- Health and Wellbeing: Helping you stay physically and mentally healthy: Private medical insurance options, depending on your role and location | Enhanced family leave for maternity, adoption, paternity, and shared parental leave | Annual eye care benefits, including eye tests and financial support for glasses | Confidential Employee Assistance Programme (EAP) | Office perks including healthy snacks and drinks | Mental health support, including on-site coaching and access to wellness platforms
Company values
- Lead: We’re proud to be a global leader in the online food and retail delivery market. Not just in choice and order numbers, but also by creating innovative and sustainable solutions
- Deliver: We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business
- Care: We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives
Company HQ
Eastern Docklands, Amsterdam, Netherlands
Articles
Leadership
Jitse Groen
(CEO)Originally the founder of Takeaway.com, prior to the company's 2020 merger with Just Eat. Previously served as CEO for GRIB BV.
Salary benchmarks
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Diversity, Equity & Inclusion at Just Eat Takeaway.com
- With a global presence in 17 markets and employees from over 100 nationalities, our inclusive company culture is central to everything we do and we are comÂmitÂted to livÂing our valÂues to creÂate a place in which everyone feels they truÂly belong.
- We want to encourage everyone to step into each other's world and to embrace new perspectives, continue to inspire innovation and, ultimately, to gain valuable insights that creates a sense of belonging and help grow our global business.
- ​​​​​​​Our Communities are the heart of our culture. They are employee-led advocacy groups supported by company resources and budget, driving inclusion and diversity through collaboration on internal communications, organising and sponsoring events, and empowering allyship.
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