Senior User Researcher, Cedar
$157.3-185k
+ Equity
Financial engagement & billing for healthcare providers
Be an early applicant
Financial engagement & billing for healthcare providers
501-1000 employees
Be an early applicant
$157.3-185k
+ Equity
501-1000 employees
Company mission
To make healthcare more affordable and accessible through its consumer-friendly platform.
Role
Who you are
- You are able to break down large problems, frame them into research opportunities, and gain cross-functional buy-in on your plan
- You are an expert at running well-scoped research projects that guarantee impact for your teams. You plan, conduct, analyze, and communicate the results of studies, to build deep understanding among designers, product managers, and engineers. You include your stakeholders and collaborators in every step of the research process, gathering consensus while driving towards outcomes
- You are an expert influencer and storyteller. You love telling stories about users, buyers, and stakeholders in a way that resonates with your team and the company
- You are a strong salesperson for research. You proactively identify ways in which research can make impact and can then “make it happen.” You are a partner to design, product, and commercial leadership and promote best practices of research and data-driven decision making
- 6-9 years of hands-on experience conducting strategy, innovation, and product-based user research
- Excellent communication, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Curious, creative, and pragmatic approach to solving problems
- End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- The ability to manage ambiguity, work autonomously, keep organized across a number of user research projects
- Deep mastery of qualitative and quantitative methods. Experience teaching research methods and the strengths and limitations of when to use qualitative vs when to use quantitative methodologies
- Ability to anticipate needs, developing a deep understanding of business goals
- Ability to develop research goals and strategy in alignment with company goals
What the job involves
- We are seeking a Senior User Researcher to be a part of our User Research team! This is a ground-up opportunity for a seasoned & strategic researcher to help solve some of the hardest problems in healthcare. You will drive a comprehensive research & insights program for our flagship products, including our payments and affordability products.
- You will work in close partnership with the Director of Product Management, Director of Product Design, and Director of Data Science to set the bar for using human-centered best practices and mixed method user research.
- You are responsible for addressing our highest priority questions about our users, our product experiences, and our business. You are a master at running research projects that span from early opportunity identification through discovery to post product launch
Our take
Over $1 billion is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This allows it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Flexibility to work from home or in the office, depending on what works best for you
- Health insurance
- Offices in Manhattan, San Francisco and Salt Lake City
- Free lunch, healthy snacks, cold brew and kombucha on tap (Yup!)
- Guided-meditation and game nights (Weekly!)
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Equity (for qualifying roles) and health benefits that start on your first day
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
Company values
- Focus on the vision: We enable an exceptional healthcare consumer financial experience through relentless focus, only prioritizing actions that advance us towards this goal
- Reject mediocrity: We solicit diverse perspectives, set high standards and constantly challenge ourselves to raise the bar on our thinking, people and performance
- Apply a growth mindset: We maintain an optimistic, constructive and resilient attitude, passionately pursuing our mission, embracing difficult problems and learning from setbacks
- Use good judgment: We require accountability, bold thinking and a reliance on common sense to prioritize and make informed decisions that reflect our convictions, integrity and core values
Company HQ
West Village, New York, NY
Articles
Leadership
Arel Lidow
(Co-Founder)Previously VP of product at AppNexus where they supervised the development and launch of the company’s flagship products. Began their career as a technology associate at Bridgewater Associates, working on trading systems for the world’s largest hedge fund.
Dr. Florian Otto
(Co-Founder & CEO)Previously an executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon. Began their business career as a strategy consultant at McKinsey & Company.
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