Global Sales Operations Manager, Xero
$138-173k
Plus equity and performance incentives
Accounting software for small businesses
Open for applications
Accounting software for small businesses
1001+ employees
Open for applications
$138-173k
Plus equity and performance incentives
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- You bring a highly analytical mind with a genuine passion for transforming complex data into clear, commercially grounded insights
- A proven background in sales operations, revenue operations, or go-to-market analytics, ideally within a multi-regional or global remit
- Your exceptional ability to lead through influence allows you to build alignment and drive action across matrixed, cross-functional teams without needing direct authority
- You possess a natural knack for workflow optimisation, process improvement, and designing scalable operational changes
- Familiarity with modern sales tools, advanced reporting environments, artificial intelligence tools, and CRMs is essential to your success
- A tertiary qualification in business, finance, analytics, or a related discipline supports your structured, proactive, and organised approach
- Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
What the job involves
- In this high-visibility role, you will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact. By leveraging best-in-class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go-to-market intelligence, helping senior leaders turn deep insights into scalable growth and faster execution across our global regions
- You will lead high-impact cross-functional initiatives end-to-end, modernising operational rhythms and establishing robust governance frameworks
- Your work will centralise and streamline global programmes, ensuring our data flows keep pace with an evolving commercial model whilst designing scalable, AI-augmented process improvements that eliminate manual effort
- The Global Sales Operations team acts as a central coordination point across a matrixed international environment, partnering directly with senior leadership teams in the US, AU, and UK. We focus on aligning definitions, metrics, and reporting outputs to ensure regional teams are fully supported whilst maintaining global consistency
- Together, we work collaboratively to turn messy data into actionable solutions that supercharge our go-to-market performance
- Evolving our global analytical infrastructure by embedding modern, AI-enabled reporting environments and customer relationship management tools
- Overseeing and enhancing our core global reporting assets, datasets, and interactive dashboards to elevate sales productivity and track Net Dollar Retention
- Designing cleaner operating rhythms and best-practice data flows to streamline territory and segment performance metrics
- Establishing new key performance indicators and governance structures to monitor and continuously optimise global go-to-market initiatives
- At Xero, we offer a flexible hybrid working environment that balances remote productivity with meaningful in-person collaboration
- You will have access to our modern office spaces, participating in designated boost days designed to bring teams together to connect, brainstorm, and drive projects forward
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023-launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Te Aro, Wellington, Wellington
Leadership
Prior to Xero, she founded Boardlist and Joyus. She also served as the CEO of Polyvore and as a President of Asia Pacific and Latin America Operations at Google.
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