Onboarding Specialist, Brandwatch

• A passion for helping customers and a dedication to providing a best-in-class service experience
• 2+ years of prior experience with software onboarding or customer-facing roles roles
• An ability to adapt quickly to new software and constantly changing business requirements
• An ability to use data to analyze results and present data-driven decisions
• Experience working in a deadline-driven environment
• Strong communication & presentation skills and the ability to build strong relationships quickly
• Proficiency in English

Desirable

• The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions
• We provide customers with a tailored and scalable data and visualization ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilize social intelligence to harness the power of social across the enterprise
• This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite
• Will become an expert in the Brandwatch suite of products and stays up to date on industry trends
• Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability
• Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard
• Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
• Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
• Can manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
• Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
• Represents the team and builds exposure internally and externally (events)