Cloud Support Intern, HashiCorp
Undergraduate
Cloud-computing infrastructure provider
Job no longer available
Cloud-computing infrastructure provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To help organisations to operate infrastructure in the cloud because it believes that infrastructure enables innovation.
Role
Who you are
- Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Systems Administration, or equivalent training in the United States
- Experience with project management in a fast growing technology company
- Good understanding of Software Engineering or System Administration
- Handled a project, collaborating with your colleagues
- Strong understanding of at least one Programming language with the ability to write Liquid Code, Web Development (HTML, Javascript, CSS, JSON)
- Experience with REST-API’s (Automation, writing API calls/scripts and troubleshooting existing integrations)
- Coding experience interfacing with multiple systems via API is a plus
- Strong written and verbal communication skills. Technical writing experience is a plus
- Good organization skills, an excellent work ethic, attention to detail, and self-starter attitude
- Excellent problem solving along with analytical and troubleshooting skills
- Familiarity with tools like Zendesk, Jira/Confluence, Zapier is a plus
- Familiarity with HashiCorp products (Vault, Consul, Terraform, Vagrant, Nomad, Packer) is a plus
What the job involves
- Working alongside your fellow Support Engineers, you'll gain valuable insights into enhancing customer satisfaction and ensuring their success
- You'll also acquire the skills to make meaningful contributions to the growth and advancement of our products
- Your role will involve overseeing Cloud Support Projects and fostering collaboration with other teams within the Cloud Support Organization
- Triage and help solving incoming support requests using Zendesk
- Document and record all activity and communication with customers following both internal and external security standards
- Case Management, assist with quality audits, case hygiene and adhesion to policies and procedures for the department
- Working with the Support Team and other related cross-functional groups to create, define, project manage, execute, track, and report on all major Support Team initiatives to successful completion
- Continuously improving processes, policies, and tools for tasks performed by Support Engineers and as well as within and outside the Support Operations team
- Working and collaborating with managers and other stakeholders across the organization to improve the Support Engineer and Customer Experience
- Working and collaborating with team outside of Support to drive and complete various initiatives
- Collecting program requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and acting as the key liaison between the Cloud Support Team and other parts of HashiCorp
- Attend weekly Cloud Support meetings to discuss issues/projects/tickets pertinent to support
- Collaborate with Support engineers, Customer Success Managers, Account Managers and Support managers to schedule, coordinate, and become part of the end to end customer experience
- Contribute to documentation, customer knowledge base, and best practices guides
Our take
HashiCorp's software streamlines cloud operations for companies' teams, offering open-source solutions to facilitate cloud migration and utilization. Additionally, the company provides commercial versions of its tools, catering to businesses that prefer managed services.
With a pay-per-hour pricing model and adaptable products, HashiCorp enables companies to construct infrastructure spanning legacy systems, private clouds, and multiple cloud providers. its flagship product, Terraform, allows developers to create consistent rules, enhancing operational efficiency and reducing costs.
In a landscape increasingly reliant on AI and automation, HashiCorp simplifies the intricate architecture of data centre management, ensuring a rising demand for its services. The company was acquired by IBM in 2024, for which HashiCorp will integrate its hybrid cloud and AI software. In turn, Hashicorp will utilise IBM's worldwide reach and R&D opportunities to grow its software capabilities and market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2020
$175m
SERIES E
Nov 2018
$100m
SERIES D
Total funding: $349m
Company benefits
- Medical, dental & vision
- Life & disability insurance
- Flexible spending account (FSA)
- Vacation and Other Leaves
- 401(k)
- Family Expansion Benefit
- Maternity and Parental Leave
- Expanded Mental Health Support
Company HQ
SoMa, San Francisco, CA
Leadership
Mitchell Hashimoto
(Co-Founder)Has worked as CEO and CTO of the company. Was previously Operations Engineer at Kiip, and a Developer at CitrusByte.
Armon Dadgar
(Co-Founder & CTO)Former Software Engineer at Kiip. Worked as a Software Development Intern at Amazon.
Salary benchmarks
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