Client Experience Associate, Movable Ink
$60-65k
Marketing content contextualisation platform
Open for applications
Marketing content contextualisation platform
501-1000 employees
Open for applications
$60-65k
501-1000 employees
Company mission
To revolutionize customer-centricity and the individualized marketing messages brands need to truly put their customers first.
Role
Who you are
- Ability to manage multiple deadlines and deliverables simultaneously
- Excellent oral and written communication skills
- Strong ability to work well with others
- Adaptability in a fast-changing environment
- Positive attitude
- Focuses on outcomes
- Self-Motivated
- Creative & entrepreneurial-minded
- Willing to try new things
- Coachability
- Desire to learn HTML/CSS/Javascript and Photoshop
What the job involves
- The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams.
- The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future
- Learn the Movable Ink platform and email industry eco-system
- Support Client Experience Manager (CXM) on named accounts as backup contact
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
- Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
- Manage contact roles in Salesforce for all clients organizations
- Take minutes in client meetings
- Troubleshooting queries and QA campaign setups for clients
- Produce written documentation for custom projects
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Insights
Company
Company benefits
- Generous PTO
- Global Mental Health and Well-Being Benefits
- Flexible/WFH Opportunities
- Comprehensive Health Benefits (Medical/Dental/Vision)
- Employee Resource Groups
- Inclusive Parental Leave and Support Programs
- Volunteer Opportunities
- Equity
- Social Events and Activities
- 401K Contribution
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES D
Aug 2020
$30m
SERIES C
Total funding: $97.3m
Our take
Movable Ink pioneered the technology behind contextual email marketing back in 2010, where customer context is assessed using millions of data points, generating a personal 1:1 creative the moment they open an email.
Recognising the potential of how their technology could create unique experiences for consumers, Movable Ink created their Visual Experience Platform, allowing them to create a personal experience on web and display as well as email.
Movable Ink’s visual experience platform effectively eliminates the production bottleneck that prevents brands from personalizing visual content at scale, meaning companies of all sizes can boost their engagement by offering a more personal service. This has been proven to boost customer engagement, loyalty, and revenue. Digital marketing is bigger now than ever, which has unicorn Movable Ink well set to see continued growth.
Freddie
Company Specialist at Welcome to the Jungle