Payments Activation Specialist, EverCommerce
EverCommerce Payment Solutions
$60-70k
+ Employee Stock Purchase Program + commissions
More information about location
Integrated SaaS solutions
Posted today
Integrated SaaS solutions
1001+ employees
Posted today
$60-70k
+ Employee Stock Purchase Program + commissions
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 1 – 2 years in business-to-business Sales or Customer Success
- Ability to influence behavior and apply a consultative approach to customer service
- Organized, detail-oriented, capable of managing a pipeline and prioritizing outreach
- Reliable, strong work ethic and ability to follow our process rigorously, methodically, and independently
- Excellent interpersonal and telephone sales skills are required
- Ability to multitask, take direction, and execute with precision
- Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment
- Previous payment processing/ API related experience a plus
- Bachelor’s Degree or equivalent experience required
What the job involves
- We are looking for a Payments Activation Specialist, with experience in onboarding customers to new SaaS solutions, to join our EverCommerce Payments team
- In this role, you will be working with our EverCommerce product lines, that offer embedded payments, to train small business owners on our SaaS payments features. You will be responsible for high-volume outreach to drive early product adoption, with a focus on activating new customers, and growing processing volume
- As a Payments Activation Specialist, your primary responsibilities include:
- Develop deep expertise in the payments industry, internal processes, and integration capabilities to guide SMBs, in maximizing the value of our product and integrations
- Deliver an exception onboarding experience that includes payments education on rates, funding time, refunds, chargebacks, deposit reconciliation, and PCI (payment card industry) best practices
- Engage merchants proactively through a blend of high-touch support and automated campaigns, driving product feature adoption
- Advocate for merchants by capturing feedback, identifying product improvement opportunities, and delivering feature requests into our Product Management team
- Activating new users by facilitating training on processing their first transaction to demonstrate the full embedded payments experience from transaction to deposit
- Identify revenue growth opportunities by upselling unused features, increasing product utilization, and proactively reducing churn through strategic customer engagement
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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