Business Analyst, Vivid Seats
Monitoring
$75-90k
+ Annual bonus incentives and equity for all employees
Ticket exchange and resale platform
Be an early applicant
Ticket exchange and resale platform
501-1000 employees
Be an early applicant
$75-90k
+ Annual bonus incentives and equity for all employees
501-1000 employees
Company mission
Vivid Seats' mission is to empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- Bachelor’s degree, preferably in an analytical field
- High aptitude for learning on the job quickly
- You are outgoing, not afraid to ask people to do things, and willing to follow-up as needed
- Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
- Strong written and verbal communication skills to effectively present information to stakeholders in an easy-to-understand manner
- Self-motivated with excellent time management, prioritization and organization skills
- Natural sense of curiosity and high level of interest in sports & live entertainment
- Experience with web analytic tools (Adobe or Google Analytics) and BI visualization tools (for example, Looker, Tableau Power BI) a strong plus
What the job involves
- As a Business Analyst you are responsible for the daily monitoring of important business and data metrics, alerting and helping to diagnose when there are anomalies in the data and trends
- This is an important role that has the ability and responsibility to provide actionable insight that impacts our business and financial performance
- The Business Analyst position provides a high-performing, analytically inclined individual the opportunity to own the KPI monitoring process at Vivid Seats, learn the business by working across multiple functional areas, and have close visibility with business leaders
- Effectively monitor key metrics alongside top daily events using available analytical tools and dashboards; identify analytical reporting and monitoring gaps so that team members can create additional reporting & dashboards to fill those gaps
- You are a conversion expert. Develop a deep understanding of our purchase funnel and analyze conversion points throughout. Alert business partners and stakeholders when there are anomalies
- Project manage from anomaly detection, to alerting, to driving information and answers from business partners. You may not know all the answers yourself, but you are not afraid to ask the appropriate person to dig in further and get the answers needed
- Work independently while managing and meeting competing deliverables, keeping stakeholders informed on timelines and setting expectations in a dynamic and fast-paced environment
- 30 days in
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and Vivid Seats values
- Understand all relevant data sources and tools we use including Looker, Snowflake data sources and Google Analytics
- Develop a systematic approach and written process check list for daily & weekly monitoring
- You are sending daily performance emails with retrospective synopsis on the prior day / week to senior leadership and other business stakeholders
- 90 days in
- You are proactively flagging areas of concern, providing next steps, updates and driving towards answers and resolution
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
- Independently oversee day-to-day reporting and proactively providing data and insights to stakeholders
- Are developing strong relationships and partnerships with key business partners
- 180 days in
- Apply methods to execute individual tasks that positively impacts the team
- Identify additional areas of improvement for robust alert monitoring and work with team members to get those data sources and reporting mechanism in place
- Anticipate downstream impacts for changes, make necessary adjustments and proactively communicate to stakeholders
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
- Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
- PTO, mental health days, and maternity/paternity policies.
- Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
- Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
- Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Eric Vassilatos
(Co-founder)Also Principal at Magnolia Capital and Managing Partner at SkyBox capital.
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
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