Senior Technology Support Engineer, Two Circles
Salary not provided
+ Discretionary company bonus
macOS
Azure
Windows
Powershell
JIRA
Atlassian
Senior level
London
5 days a week in office
Data-driven sports marketing
Be an early applicant
Data-driven sports marketing
501-1000 employees
B2BMarketingContentAnalyticsAdvertisingSportsData AnalysisMediaSales
Be an early applicant
Salary not provided
+ Discretionary company bonus
macOS
Azure
Windows
Powershell
JIRA
Atlassian
Senior level
London
5 days a week in office
501-1000 employees
B2BMarketingContentAnalyticsAdvertisingSportsData AnalysisMediaSales
Company mission
To use data to grow the value of sports.
Role
Who you are
- Highly proficient in Windows and Mac support
- Managing and configuring Office 365 and Entra ID, including deep understanding of SSO, MFA and Conditional Access
- Autopilot and MDM with Microsoft Endpoint Manager/Intune
- Experience automating and writing relevant scripts, e.g. Powershell, Power Automate
- Client networking, including VPNs
- Collaboration/Unified Communications tools and hardware (preferably Teams)
- IT Operations and Service Management practices, including incident/request, change and problem management, monitoring, events and alerting, task tracking and fulfilment toolsets, capacity planning
- Able to understand and effectively communicate technical concepts in discussions with both technical and non-technical colleagues
- Awareness of Data Protection, Privacy and Governance principles, e.g. GDPR
- Methodical and logical approach to problem solving with a strong sense of ownership
- Application of modern workplace security practices
- Working understanding of networking and cloud vs on-prem infrastructure
Desirable
- Configuring Atlassian products (especially Jira)
- Broader Azure infrastructure stack
- Configuring and maintaining endpoint security technologies (AV, firewall, encryption, email protection, web filtering)
- Specialised Mac MDM and bulk device config e.g. Kandji, iMazing
- Line Management and Mentoring of technical colleagues
- Project Management and technical delivery
- Experience of, or a keen interest in, the business of sport
What the job involves
- As a Senior Workplace Technology Engineer at Two Circles, you look after the tools and technologies our Two Circlers use remotely and in our offices so we can build a better future for the Sports and Entertainment industry
- To be as flexible as possible with all our employees and empower them to make their own decisions about where, when and how to work, we run a mixture of Windows and Mac devices and leverage a variety of SaaS applications that Two Circlers use both remotely and in our 10 global offices
- Those sites have minimal on-prem infrastructure other than 3rd party commodity networking and collaboration tech to help with hybrid working
- Our Lead Workplace Technology Engineer will own these platforms and capabilities to ensure Two Circlers can get the best from the technologies that support them, using their experience and knowledge to drive further improvements and recommend enhancements and new solutions, while developing and mentoring our other Engineers
- As part of our broader Technology Capability and aligned closely with other Business Enabling teams, this role works with other Workplace Technology Analysts and Engineers, Technology Operations colleagues and wider Business Enablement teams to share knowledge and deliver the best technology experience to our wider business, with whom they will maintain excellent relationships to understand and stay ahead of their current and future needs
- This provides ample opportunities to influence the direction of Two Circles’ Technology Operations strategy, own delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices
- When you are not delivering against specific projects or contributing to effective Workplace Technology activities, you are spotting opportunities to add value or realise improvements, working on your own professional development and learning objectives or sharing knowledge with other Two Circlers
- Leading our support team’s day-to-day activities to ensure the best possible Workplace Technology experience for Two Circlers
- Owning our Workplace Technology platforms (e.g. M365, Teams Meeting Rooms, EUC estate) and being a technical and supervisory escalation point
- Developing and mentoring Support colleagues in their career journeys
- Working collaboratively with the wider Technology Team
- Working with Service Management and Security Operations colleagues to assure and mature our ITSM/ITOM processes, encouraging adoption and engagement
- Proactively identifying trends ands recurring problems, helping define solutions, improvements and automation opportunities
- Building and maintaining effective relationships across all Two Circles teams, functions and regions
- Championing opportunities to improve the Workplace Technology experience for Two Circlers globally
- Managing partners and suppliers in the provision of a quality service and experience, e.g. hardware suppliers, CSPs
- Protecting the data entrusted to us by our clients at all times
Salary benchmarks
Our take
Two Circles is a digital sports marketing agency that develops and executes marketing strategies for sports-based companies, supplying the means to maximise sponsorship rights fees, increase commercial performance, engage the right audiences, and use data to inform future strategy.
As well as delivering front-running marketing tech and services for the sports industry, the company also dedicates itself to improving diversity and inclusion in sports, including its "Diversity in Sports" mentoring program that aims to accelerate the growth of under-represented talent across the industry.
Two Circles works with more than 300 sports rights holders including the likes of the NFL, UEFA, F1, and the ICC as well as $1bn sponsorship revenues. A series of acquisitions have contributed to the expansion of the business - for example, that of Australia-based digital specialist Codeware, which came alongside the opening of a Melbourne office, has enabled it to grow its presence in the Oceania region and bolster its tech offering
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Renowned Team Days often throughout the year
- Discretionary Bonus based on company performance
- Performance Reviews every 6 months with discretionary salary increases
- Summer Away Days
- 23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
- Private healthcare (Vitality) and/or Health Care Plan (Medicash)
- Mobile phone contribution
- Sport Challenge contribution
- Gym membership contribution
- 2x annual kit drops
Company HQ
Holborn, London, UK
Articles
Leadership
Gareth Balch
(Chief Executive)Previously worked in Commercial Strategy at Manchester City Football Club. Also a Former Director at Goodform.
Diversity, Equity & Inclusion at Two Circles
- Two Circles strives to be a leader in D&I, and though as a business we are by no means the finished product, we are committed to being an agent for change across sports. This means challenging the status quo, giving voices to those previously voiceless, and being an advocate for inclusion.
- Two Circles is committed to creating and maintaining a work environment that is welcoming, and where Two Circlers feel safe and free to be themselves. How we do this is led by our People, Diversity & Inclusion Manager – a full-time role created within the business in 2022.
- Two Circler-led Forums – which currently include Change the Game (dedicated to women in sport), the Ethnicity Network, and the LGBTQ+ Network – provide a safe and welcoming space to address key topics affecting our society today, and meet regularly to influence Two Circles commitments, both internally and externally. Recently these have included our leadership structure, language used across the company and clients we work with.
- Across the year, we use internal and experts to educate and upskill our business in creating and maintaining an inclusive work environment, while we are audited annually against global multi-national corporations on the Global DEI benchmarks Commentary. In our last audit we were rated as “better developed than many larger and more-resourced organisations”, something we are very proud of!
- All our recruitment processes ensure applicants are judged on their suitability without discrimination, and we work with every Two Circler on an individual basis to design roles and career pathways that align with their interests.
- We also run Diversity in Sports, a six-month mentoring programme that accelerates the growth of under-represented talent across the industry. Launched in 2019, the programme offers opportunities and resources to develop well-rounded skills to help pave a career in the sports industry – and it is open to anyone who has faced career barriers.
- In the UK, our internship opportunities have also been established as a Positive Action Scheme, meaning they are open only to applicants from underrepresented or disadvantaged groups.
- Two Circles works with a range of charitable organizations who are using sports to represent, and improve the lives of, people who have faced exclusion. This includes our pro bono charity partnership with Special Olympics GB, the sports organization for children and adults with intellectual disabilities. We are also proud shirt sponsors of Surrey Cerebral Palsy, the football club that is on the charge to the Cerebral Palsy National League, while we have a number of client projects driving the growth and inclusivity of Paralympic and women’s sport globally.
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