Customer Support Engineer, Fivetran
CA$90.9-109k
+ Equity
2 days a week in office
Automated data movement platform
Open for applications
Automated data movement platform
1001+ employees
Open for applications
CA$90.9-109k
+ Equity
2 days a week in office
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Strong customer advocacy mindset with a focus on high-quality outcomes
- Excellent written and verbal communication skills in English
- Good teammate with a passion for building a positive culture where we leave our ego at the door and are always excited to learn new things
- Proven ability to troubleshoot complex technical systems methodically
- Experience debugging and isolating issues with REST and SOAP APIs and SQL databases, with a strong understanding of how data moves between systems
- Comfortable using SQL to investigate issues, and able to read and understand Ruby or other programming languages, including interpreting stack traces and exceptions
- Strong analytical skills and attention to detail
Desirable
- Experience working with common SaaS REST APIs like Salesforce, Hubpot, Meta, or Google Ads with a strong understanding of how end users interact with these technologies
- Experience with ETL processes, data transformation, and integration tools used to streamline data movement and ensure data consistency across platforms
What the job involves
- We’re looking for a Customer Support Engineer who brings strong technical troubleshooting skills, clear communication, and a passion for delivering high-quality outcomes for customers
- In this role, you will work with new and existing customers in a highly technical capacity by investigating complex issues, managing escalations with professionalism, and collaborating closely with engineering and product teams to drive issues to resolution and help prevent future occurrences
- Through a collaborative and holistic approach, you will act as a customer’s technical champion within Fivetran, advocating for their needs while contributing to product quality and operational excellence
- Work directly with new and existing customers to troubleshoot and resolve highly technical issues
- Take end-to-end ownership of customer cases, including investigation, root cause analysis, resolution, and follow-up
- Provide support through multiple channels, including email, web, and virtual meetings
- Support customers round the clock in close partnership with our APAC and EMEA regional support teams
- Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools
- Partner closely with Engineering to submit clear, well-documented bugs and help drive them to resolution
- Collaborate with Product to surface feature requests and customer feedback
- Communicate complex technical concepts in a clear, customer-friendly manner
- Document known issues, workarounds, and solutions in the knowledge base
- Contribute to process improvements that improve customer experience and operational efficiency
- Technologies You’ll Use
- Zendesk, SQL, AWS, GCP, Ruby, Temporal, Datadog, GitHub, Postman
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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