Support Engineer, Exa

$120-200k

Offers Equity

Node.js

Senior and Expert level

San Francisco Bay Area

Remote from US

More information about location

Search infrastructure for AI

Open for applications

Search infrastructure for AI

101-200 employees

B2CB2BArtificial Intelligence

Open for applications

$120-200k

Offers Equity

Node.js

Senior and Expert level

San Francisco Bay Area

Remote from US

More information about location

101-200 employees

B2CB2BArtificial Intelligence

Company mission

To understand any query – no matter how complex – and filter the internet to exactly the knowledge required for that query.

Job

Company

Role

Who you are

Several years of programming experience (Ex. could build a server in node.js)
Have experience responding to customer inquiries
Excited to diagnose and trouble shoot technical issues
Care about the problem of finding high quality knowledge and recognize how important this is for the world

What the job involves

As a Support Engineer at Exa, you'll help to provide customer and internal team support by executing on engineering problems as they arise
Build an automated customer support bot from scratch
Create a support knowledge base for customer-facing information
Build an intelligent ticket routing system using machine learning to categorize and prioritize incoming support requests
Fix bugs in the frontend or backend that customers point out

Our take

The way we currently query AIs means that the models we rely on are themselves reliant on the quality of internet search tools. To answer this, Exa is building a tool that allows AI models to perform the equivalent of a web search, making the models more effective in their responses to our questions.

Exa’s embeddings-based search engine is free of “hallucinations” (those bizarre search query answers that AI sometimes brings back to users). Also, in the same way that LLMs complete sentences, its predictive technology does the same for search queries by providing the next probable link.

It's an alluring product for companies and individuals who want to accelerate their research answers. It's also one of a kind at present, which has led to several successful funding rounds which will help accelerate its product. If it maintains its current momentum, Exa could well be the AI search engine of the future.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 5 rounds)

Sep 2025

$85m

SERIES B

Jul 2024

$17.6m

SERIES A

Total funding: $112.2m

Company HQ

Mission District, San Francisco, CA

Leadership

Will Bryk

(Co-Founder & CEO)

Previously a Software Engineer at Cresta, Intern at Zoox Inc and was the President of the Harvard Undergrad Robotics Club.

Jeffrey Wang

(Co-Founder)

Previously a Member of South Park Commons and was a Software Engineer at Plaid.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 25 more jobs at Exa