People Ops Specialist, Favor
3 days a week in office
Food & essential order service
Be an early applicant
Food & essential order service
1001+ employees
Be an early applicant
3 days a week in office
1001+ employees
Company mission
To create a more connected community to get anything delivered through an affordable and personalized service.
Role
Who you are
- A relevant degree or comparable formal training, certification, and/or work experience
- 3+ years’ experience in benefits, data analysis, payroll, HR systems
- Strong understanding of the employee benefits landscape, processes, and compliance
- Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)
- The ability to lift and carry about 30 lbs
- Proficiency in Microsoft Excel and Google Suite products
- Experience with Workday is a plus
- You have strong written, verbal, and interpersonal communication skills
- You are highly organized, meticulous, and resourceful
- You have proven experience with prioritization, multitasking, and problem solving
- You are focused on customer service and the team member experience
- You have a high touch, caring, and helpful approach in difficult circumstances
- You are patient and approachable
- You can simplify complex concepts into digestible information for team members to understand
What the job involves
- The People Operations Specialist plays an integral role at Favor
- The People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems
- The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding
- This role will also play an active role in maintaining a good relationship with our parent company HEB
- This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment
- Program Management: Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program
- Employee Education & Comms: Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership
- Vendor & Member Support: Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary
- H-E-B Alignment: Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment
- New Hire Onboarding: Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications
- Offboarding Execution: Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems
- Workflow Optimization: Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking
- System Administration: Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys
- Recognition & Milestones: Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires)
- Ops & Comms Coordination: Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings
- HRIS & File Management: Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance
- Payroll & H-E-B Coordination: Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay
- Reporting & Analytics: Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks
- Administrative Operations: Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed
- Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings
- Manage catering orders, menu selection, and vendor delivery for team events and meetings
- Learning & Development Administration: Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings
- Oversee incoming mail and support general workplace administrative needs
- Assist with bi-weekly snack restocking to maintain a welcoming office culture
Our take
More and more people are looking to get things delivered fast, and businesses are trying to find inventive ways to meet the demand and get people’s purchases to them as quickly as possible. Favor solves this problem, with an on-demand delivery service that depends on “runners” to get products to customers quickly.
Customers can browse on the Favor app and select items from their list or input items from other stores in the delivery zone, and Favor runners will collect the item and deliver it within an hour. While many on-demand delivery services struggle to scale, Favor itself has managed to expand its operations across Texas and into Philadelphia.
A handful of the company's early rivals have since gone out of business, but the company is challenged by deep-pocketed businesses like DoorDash and Uber Eats. That said, its progress so far has been good, and Favor continues to innovate - for example with its B2B “Shop & Deliver” platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2017
$22m
SERIES B
Mar 2015
$13m
SERIES A
Total funding: $35m
Company benefits
- Premium health, vision, dental, life and 401(k) options
- Complimentary meals, commuter benefits, dependent care, and of course - Favor delivery credit and H-E-B discounts
- Fitness center in the office
- Beer Fridays, quarterly company-wide events, and regular connection opportunities
- HQ in the heart of East Austin with multiple lounge areas, a coffee bar, library, fully stocked kitchen and more
- Unlimited PTO for salary employees and ample vacation time to all team members
- Regular Learning Labs taught by internal team members and external facilitators
Company HQ
Holly, Austin, TX
Leadership
Keith Duncan
(CEO)Began working at the company as SVP of Sales & Business Development and was promoted to CRO within 4 years. They then worked as CRO at Orchard before returning to Favor as CEO in 2023.
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