People Operations Coordinator, HeliosX
1+ day a week in office
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Job no longer available
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
201-500 employees
Job no longer available
1+ day a week in office
201-500 employees
Company mission
Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.
Role
Who you are
- This role is perfect for someone with a solid foundation in HR who’s ready to take the next step in their career, developing their leadership skills while continuing to deliver an outstanding employee experience
- 1-2 years of HR experience, with hands-on exposure to HR systems (BambooHR, HiBob, Oracle, Workday, or similar)
- Deep understanding of HR policies, compliance requirements, and operational best practices
- Ability to guide and mentor team members, ensuring high-quality work and consistent processes
- A solutions-oriented mindset with the ability to identify and implement process improvements
- Exceptional interpersonal and written communication skills, with the ability to build trust and rapport across all levels
- A meticulous approach to managing data, processes, and documentation
- A genuine enthusiasm for creating an amazing employee experience and contributing to a high-performing People team
What the job involves
- Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
- You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
- Come be a part of making our dream of easier and faster healthcare a reality!
- We’re looking for a People Operations Coordinator who is passionate about creating exceptional employee experiences, thrives in a fast-paced environment, and enjoys leading by example
- You’ll take ownership of key operational responsibilities while ensuring that the People team’s operations run smoothly and efficiently
- Serve as the go-to expert for all things related to onboarding, offboarding, and employee lifecycle processes
- Provide hands-on, 1:1 support to employees, ensuring their challenges are addressed with care and efficiency
- Proactively identify opportunities to enhance the employee experience and drive initiatives to improve engagement and satisfaction
- Act as the SME for BambooHR, ensuring data accuracy and integrity while maximising its functionality for the team
- Oversee the work of the People Operations Coordinator, ensuring quality and consistency in all HR processes and documentation
- Support the Manager, People Experience with data reporting and analysis, providing insights that inform strategic decisions
- Collaborate with the People team to streamline and automate HR processes, driving efficiency as we scale
- Be the Subject Matter Expert (SME) for company policies, advising employees and leadership on guidelines and best practices
- Partner with the People team to regularly review and update policies, ensuring compliance and alignment with our culture and values
- Serve as a trusted resource for complex employee queries, resolving challenges with professionalism and discretion
- Act as a conduit between the People Operations Coordinator and People Operations Advisor, ensuring alignment and communication across the team
- Provide mentorship and guidance to the People Operations Coordinator, helping them develop their skills and confidence
- Review and quality-check the Coordinator’s work, providing feedback and ensuring a high standard of delivery
Salary benchmarks
Our take
Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.
HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.
HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that's had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Share this job
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