Director of Workplace Services, ServiceNow
Bay Area
$180.9-316.6k
+ Equity for eligible role + Variable/incentive compensation
More information about location
4+ days a week in office (Santa Clara, CA)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$180.9-316.6k
+ Equity for eligible role + Variable/incentive compensation
More information about location
4+ days a week in office (Santa Clara, CA)
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Minimum of 9 years experience in the strategic and operational aspects of facilities management, project management and workplace services in a high-growth, dynamic environment
- Be a season and experienced leader in the strategic and operational aspects of facilities management and workplace services in a high-growth and dynamic environment
- Have an evolving knowledge of commercial and corporate real estate and facilities management
- Exhibit strong analytical, conceptual thinking, strategic planning and execution skills. Be a proven creative thinker with a problem-solving approach
- Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners and key stakeholders
- Strong written and verbal communications to cross functional stakeholders and executives
- Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development
- Bachelor's degree: Facility Management, Business Administration or a related field
- Certifications: Hold one or more relevant industry designations – MCRw, MCR, CFM, PMP, IWFM, IFMA, etc
What the job involves
- Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense
- We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities
- As the Director of Workplace Services at our world headquarters in Santa Clara, this role is integral to the success of our operations and requires an advanced level of expertise and leadership due to the complexity and level of activity of the site
- The Director will play a pivotal role in leading our operations for the Bay Area and shape and elevate the workplace experience for our employees, ensuring that our headquarters is a dynamic, engaging, and productive environment
- This position involves strategically driving initiatives to improve culture, enhance employee experience, and optimize workplace operations, all while fostering a positive and efficient atmosphere that directly supports our organizational goals
- The ability to influence and execute programs that enhance both the physical workspace, and the employee experience is crucial to the continued success and growth of our headquarters
- You will both be execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term success of ServiceNow
- Workplace Services: Operate Workplace Services as a business, combining strategic oversight with tactical execution
- Oversee the efficient operation, maintenance, and management and support productivity across multiple office locations in the Bay Area
- Directly oversee the delivery of ‘workplace services’ in the Bay Area generally defined as including Facilities Management, Event Management, Employee Services & Amenities, Property Management and Office Services
- Strategic Leadership: Be an influential leader
- Lead and manage a regional facilities team, providing guidance, coaching, and support to ensure high-performance levels and the effective execution of all facilities operations and workplace experience fostering a culture of collaboration and excellence
- Act as a regional leader while contributing to the overall strategy of the global Real Estate & Workplace Services organization
- Client Relationship Management: Proactively engage and build trusting relationships with stakeholders to provide updates on site performance, challenges, and opportunities for improvement and socialize programs
- Be a trusted advisor, influencing and aligning priorities across business units to drive organizational goals
- Proactively manage competing priorities, ensuring clear communication and alignment of expectations with stakeholders at all levels
- Workplace Experience & Employee Services: Be an employee and workplace experience advocate
- Collaborate closely with the Workplace Experience and Employee Services teams to drive and develop program strategies, drive user engagement, and enhance the workplace experience with a focus on improving culture, employee engagement, attendance and contribute innovative ideas for program improvement
- Collaboration: Be a proactive partner to the business and other internal business partners to help drive collaboration, strategy, problem solving and communications
- Budgeting Management: Be financially astute. Oversee the budgeting process for all facilities-related expenses, ensuring effective cost control and alignment with organizational priorities
- Monitor expenditures and implement cost-saving initiatives where possible. Develop business cases and provide financial insights to guide decision-making
- Problem-Solving: Strong analytical and problem-solving skills with a proven track record of addressing complex operational challenges efficiently
- Governance: Establish and maintain governance structures to ensure operational excellence, compliance, and risk mitigation. Monitor key performance indicators (KPIs) and implement improvements as needed
- Continuous Improvement: Drive improvement, efficiency and operational excellence and elevate the workplace experience to drive employee engagement and presence
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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