Senior Customer Centric Engineer, Salesforce
$172-236.5k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$172-236.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- A related technical degree required
- 5+ years of proven, related technical experience with at least 2 years of experience in a software development environment
- Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
- Unparalleled debugging, troubleshooting and problem-solving skills
- Learn quickly and be productive in a highly collaborative, lightning-fast environment
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
- Ability to take complex problems and break them down into smaller tasks
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures
- Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP
- Knowledge about cloud security and best practices
- Willing to learn new technologies
- Must have a background in Java and Javascript
- Very good understanding of RDBMS
- Experience with a known IDE: Eclipse or IntelliJ or VSCode
Desirable
- Good understanding of log parsing / analysis in Splunk and creating reports/dashboards
- Experience working with Amazon AWS
- Experience utilizing the following JavaScript frameworks/libraries: Lightning Web Components (LWC), Lightning Locker, Lightning Data Service (LDS)
- Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues
- Utilization and troubleshooting of SOAP & REST based APIs
What the job involves
- For this role you will be working with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI (Lightning Components), both in Javascript on the browser, and in Java on the server
- Using your Java, JavaScript, Database, Web API and UI skills to solve critical customer escalations
- Figuring out ways to find “the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
- Identifying root causes, proposing test cases and proposing code changes to fix the problem
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring internal support teams on technical issues and best practices
- Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert
- Championing Supportability and Debug-ability initiatives throughout development and developing new debugging tools while working closely with product teams
- Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
- Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability
- Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that
- Deliver presentations highlighting metrics, trends and success stories to engineering teams
Application process
- If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 335 more jobs at Salesforce