Lead Customer Operations & Success, Pelico
Europe
+ Stock Options
Factory operations management software
Be an early applicant
Factory operations management software
101-200 employees
Be an early applicant
+ Stock Options
101-200 employees
Company mission
Pelico's mission is to empower factory teams with the agility required to manage daily volatility and deliver products on time, at cost.
Role
Who you are
- A minimum of 5 years of experience in a customer-facing and operations role
- Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives
- Strong interest in technology with the ability to engage in informed discussions about the data analytics industry
- Proven experience in program or project management, preferably focused on onboarding or customer-centric processes
- Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences
- Deep customer empathy, enabling you to listen attentively and address their unique needs effectively
- A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving
- Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment are a plus
- Bilingual French, English & German mandatory (verbal & written) to effectively interact with our international customer base
What the job involves
- You experienced working in the operations field in the industry and had the challenge to contribute in manufacturing digitalization (project management, process orchestration and/or tools deployment): your knowledge will be helpful
- As leading the Customer operations team for France, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users
- Additionally to the inherent missions, the challenges of this position will be to secure questions related to the scaling changes and to ensure a successful delivery to our clients
- How can we support the clients
- How can we put in place practices & automation
- How can we organize and structure the delivery team
- How can we manage increasing number of priorities
- As a Lead Customer operations, you’ll play an crucial role in maximizing the impact of the Pelico platform with our users
- Build Trusted Customer Relationships: Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically
- Oversee Customer Onboarding and Implementation: Lead onboarding by visiting customer sites and ensuring smooth software implementation. Drive user adoption through clear and consistent communication
- Collaborate Across Teams and Share Feedback: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influence product development and strategy
- Grow Accounts and Enhance Value: Identify and pursue upselling and cross-selling opportunities. Work with sales to expand customer accounts and increase value
- Define Goals and Metrics with Customers: Collaborate with customers to establish clear goals, key metrics, and timelines. Solve challenges to deliver maximum business value
Application process
- HR Introduction
- Screening call with a team member
- Onsite interviews with Product team
- Debrief Call with CEO
- Reference checks & Offer letter within 48 hours
Our take
Due to a volatile supply chain landscape, fluctuating demands and deepening product complexity, factory operations are becoming increasingly difficult to run smoothly and efficiently, which in turn affects their revenue.
Pelico believes that its factory operations SaaS platform is the answer, particularly for factories which are pivoting from mass production to more discrete models with variable products in smaller volumes. By leveraging data analysis and AI modeling, Pelico is able to foresee bottlenecks such as parts shortages, then provide AI-generated recommendations.
The last few years have seen a growing number of startups enter this space as manufacturers feel the supply chain squeeze. Though it’s a highly competitive market, Pelico has grown quite strongly in Europe. Now having secured major funding, the French startup is aiming to expand further while continuing to develop its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Funding (1 round)
Nov 2022
$18.5m
EARLY VC
Total funding: $18.5m
Company benefits
- Office location in the center of Paris (75003) near Beaubourg
- Smart working policy & Remote flexibility
- Equity (BSPCE) for every pelican
- Premium health coverage: Alan Blue
- Monthly afterworks
Company HQ
Brickell, Miami, FL
Leadership
Tarik Benabdallah
(CEO)Former Deployment strategist at Palantir Technologies. Previously founded was CEO of market research platform Opiquick.
Mamoun Alaoui
(CPO & COO)Former Financial & Actuarial Services Consultant at Sia Partners. Before Pelico they worked in a number of Senior Product Management roles at commerce media startup Criteo.
Jonathan Hickson
(CTO)Has been a Partner and CTO at a number of fast growth startups including Opiquick, Themecloud, and advertising platform MasterCourses.
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