Senior IT Support Engineer, Axonius
$110-130k
+ Stock options + Annual bonus
More information about location
5 days a week in office
Cybersecurity asset management platform
Be an early applicant
Cybersecurity asset management platform
501-1000 employees
Be an early applicant
$110-130k
+ Stock options + Annual bonus
More information about location
5 days a week in office
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- The ideal candidate is a technical leader with a strong problem-solving ability and a passion for mentoring others
- 5+ years of IT support experience in a corporate environment
- Strong technical knowledge of PC/Mac operating systems and management through MS Intune and JAMF
- Experience with network troubleshooting and support, including assisting the IT Engineering team with updates or changes. Proficiency in employing network management tools, such as Cisco Meraki, for effective network administration
- Strong experience / administration experience with SaaS applications (Okta, Google Workspace, Zendesk, Slack, Zoom). Strong understanding of SaaS application provisioning, authentication, management, and functionality of enterprise-class applications
- Knowledge of ITIL or similar IT service management frameworks is a plus
- Adept at identifying and resolving complex technical issues related to hardware, software, and network connectivity
- Exceptional communication and interpersonal skills, capable of effectively interacting with users from diverse backgrounds and technical levels
- Demonstrated commitment to delivering exceptional customer service, prioritizing user satisfaction, and ensuring prompt resolution of support requests
- Proficient in using ticketing systems such as Zendesk and Jira to track and manage support requests, ensuring timely resolution and efficient communication with users
What the job involves
- The IT Support team is the backbone of Axonius, ensuring our employees have the tools and support they need to be successful
- We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities
- We are seeking a highly skilled and experienced IT professional to join our IT support team
- As a Senior IT Support Engineer, you will be a technical expert within our IT support team
- You will be responsible for providing advanced technical support, mentoring junior team members, and driving process improvements
- Your expertise will be instrumental in ensuring the highest level of support and customer satisfaction
- Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases
- Assume a leadership role in mentoring and coaching junior support engineers, guiding their professional growth and skill development
- Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly
- Drive process optimization through the identification and implementation of innovative solutions, enhancing support efficiency and reducing resolution times
- Foster collaborative relationships with other IT teams, leveraging collective expertise to resolve intricate technical challenges and deliver seamless service integration
- Conduct comprehensive root cause analysis to pinpoint the underlying causes of technical problems, developing and implementing preventive measures to minimize future occurrences
- Actively participate in knowledge transfer initiatives, facilitating the dissemination of technical expertise across the organization and contributing to the continuous improvement of support best practices
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company HQ
Rose Hill, New York, NY
Leadership
Dean Sysman
(CEO & Co-Founder)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(CTO & Co-Founder)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(CPO & Co-Founder)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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