IT Support Specialist, Odeko
$77-110k
Operations tools for coffee shops and cafés
Be an early applicant
Operations tools for coffee shops and cafés
101-200 employees
Be an early applicant
$77-110k
101-200 employees
Company mission
To help small businesses make big things happen.
Role
Who you are
- At least 5 years of experience in IT Support role
- Strong skills in providing technical support and resolving IT related issues
- Proficiency with IT Helpdesk services like JIRA Service Desk
- Proficiency in supporting Mac OS X & Windows PC
- Proficiency in troubleshooting common network issues
- Proficiency supporting Google Suite, Okta, and Jamf
- Ability to operate successfully in a fast-paced startup environment
- Experience with Ubiquiti networking systems is a plus
- Experience with Slack, Jira, and HubSpot platforms is a plus.
- Strong interpersonal and communication skills
What the job involves
- This is a position within our Information Technology team
- We are responsible for designing, implementing and sustaining information technology infrastructure & services at Odeko
- We provide IT services to various business units across Odeko
- The services range from networking infrastructure, and devices (laptops, mobile devices) to productivity & collaboration services (e.g. Google workspace, Slack, Project Management)
- Act as the frontline help desk support personnel for Odeko’s business units and employees
- Support employee onboarding/offboarding related activities
- Triage and troubleshoot cloud and on premise IT infrastructure and service issues to ensure continued delivery of IT services
- Collaborate with the Odeko Security team to ensure that Odeko IT equipment and infrastructure is secure
Our take
Odeko is an operations partner that helps independent coffee shops and cafés save what matters most: money, time and the planet. Its operations software optimizes supply chain management and provides an order-ahead functionality through its app for consumers looking to grab coffee and food on the go. This approach saves customers 20% on inventory and up to 10 hours a week on vendor management.
Founded in 2019, Odeko has quickly become a go-to supplier for 10,000 small businesses in some of the largest cities across the US. After years of impressive revenue growth, the company secured a significant boost in a 2023 funding round. This capital has helped Odeko fuel its next phase of growth, powering platform development, expanding operations, and paving the way for even more cities across the country to benefit from its services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2023
$53m
SERIES D
Oct 2022
$47m
SERIES C
Total funding: $273m
Company HQ
Little Italy, New York, NY
Leadership
Dane Atkinson
(Co-Founder & CEO)Studied at The Rockefeller University and Columbia. Previously CEO of Squarespace from 2007 to 2011. Acted as an Advisor at TriggerMail, JOANY and Dossier Labs. Acted as CEO of SumAll, which specialises in data analysis for small businesses, from 2011 to 2018. Is a Mentor at TechStars, an Advisor at Minerva and a Board Member at Podia. Founded Odeko in 2019.
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