Associate Account Manager, Zinc Work
£30k
Plus Zinc shares, issued through the EMI Scheme
More information about location
2 days a week in office (Old Street, London)
Automated employee reference and background checking software
Be an early applicant
Automated employee reference and background checking software
21-100 employees
Be an early applicant
£30k
Plus Zinc shares, issued through the EMI Scheme
More information about location
2 days a week in office (Old Street, London)
21-100 employees
Company mission
To change the way people prove their work identity.
Role
Who you are
- Strong Communicator
- You will have to be comfortable communicating across written and spoken English
- Emotional Intelligence
- Confidence
- This role while part of high performing and supportive team is the sole provider of support to the PAYG clients, it will require someone who has the confidence to understand a problem, decide on a solution and then implement it
- Autonomy
- Similar to the confidence, this role will work autonomously to resolve our customers issues, supported by a wider team of course but it will really suit someone comfortable working to solve problems by themselves
- Problem Solving. When something goes wrong your the person that finds the solution
- Tech Savvy. You are comfortable using technology to maximise your impact, your not afraid of writing a ChatGBT prompt and you enjoy finding the App that saves you time
- This role will scale to be to much for a human to do by themself you need to want to find solutions through automation and technology
- Organisation Are you someone who can spin many plates, always gets to the airport on time and probably keeps their friends on the straight and narrow
- Customer Service Some experience putting customers first will make you stand out for this role, that could be in a shop, a call centre or in a pub but you having that experience of dealing with people who are a customer will be extremely beneficial in setting you up for success
What the job involves
- The Associate Account Management is a brilliant opportunity for someone early on in their career to break into an exciting commercial role in a high performing team
- You will provide dedicated support to some of our smaller accounts or those on PAYG contracts
- You will provide a high quality experience for our customers
- Manage the customer inbox responding to our customers needs
- Ensuring our customers maximise their use of the Zinc platform
- Resolution of customers issues, prioritising providing a delightful customer experience
- This role is all about communicating with our customers to understand their needs and then internally to bring a resolution
- In this role you will often be dealing with people who are asking for assistance when something has not gone as planned, understanding how to respond and the different approaches required to achieve your outcomes need someone that can understand how people are thinking
- This role will need you to be hyper organised with your time in order to provide your customers with an incredible experience
Application process
- ⚖️ Throughout the interview process, you will be assessed directly inline with the requirements above
- 1. One-sided video interview with an introduction from Sam, Chief of Staff. (15 mins) (**Please keep an eye out for this in your junk inbox**)
- 2. Interview with Oliver and Siobhan (30mins)
- 4. Final In-person interview with Task (no preparation needed) with Oliver, Rak and Tom (1 hour)
- Our recruitment process does not involve AI-driven automated screening
Salary benchmarks
Our take
The existing processes for referencing and background checking suffer from notable inefficiencies, marked by biases, time-consuming procedures, and an intimidating experience for candidates. Addressing these challenges, Zinc Work aims to solve these processes by introducing an automated reference and background-checking solution.
Setting itself apart in the market, ZinC Work focuses on the user-friendly design of its solution, its swift integration into existing Applicant Tracking Systems (ATS), and its high level of customisation. With a vision to offer a solution for background checks, Zinc covers a spectrum from criminal record checks to financial, education, identity, employment, and reference checks.
Recently securing funding, led by esteemed financial services investor AVP (AXA Venture Partners) and supported by Seedcamp, facilitating the launch of groundbreaking industry initiatives. These include the introduction of the first reusable global Right To Work check, the first Employment verification reference integrated with HMRC, and a background check template library collaboratively contributed to by over 40 Zinc Work customers. This financial injection underscored Zinc's commitment to innovation and reinforced its positon as a trailblazer in the realm of automated reference and background chec king solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Team energy is great, there is lots of positivity and support. Because we only come in 2-3 days a week, when we are in everyone is engaged and happy..."
Funding (last 2 of 3 rounds)
Jul 2023
$6.4m
SERIES A
Mar 2022
$1.4m
SEED
Total funding: $8.2m
Company benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat - this year in 🇫🇷
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
Company values
- Empathy: Seeking to understand your perspective first
- Collaboration: We will work teogether to solve problems
- Empowered: Empowering candidates with information and data
- Speed: We will work to deliver at pace
- Integrity: We are truth seekers, providing transparent information
- Pragmatic: We're a solutions oriented team that seeks to solve
Company HQ
London, UK
Articles
Leadership
Charlotte Lucy Hall
(Co-Founder)Previously a Marketing Manager at Superscript, Podcast Producer at Talent Hacks for Scaleups, and a Marketing Executive at ILTM.
Luke Shipley
(Co-Founder)Previously EMEA Head of Technology at Intelletec for 1 year. Has also co-founded stitch Leggings and Lean Lychee.
People progressing
He was a regular soldier in the Army, after leaving and studying he joined Zinc as an SDR (After a spell gold diving in FLorida). Having come in with no experience he has promoted fast through Zinc.
Tiasha joined Zinc way back in 2021, she highlighted that she wanted to work in Account Managment and has worked hard to make this career change happen.
Diversity, Equity & Inclusion at Zinc Work
- We currently do not record LGBTQIA+ status: our team is small, which means data is hard to anonymise.
- As of January 2024, 48% of the Zinc team are Ethnic Minorities.
- We offer flexible working for everyone from day one.
- Accommodations are available for everyone, regardless of status and never need to be justified: this is outlined in our DEI Statement which is accessible to all employees.
- We offer prayer space at our co-working offices, and flexible diary arrangements for employees to keep their faith.
- We’ve created a ‘Manual of Me’ page in our company Notion: to help foster understanding and allow team members to advocate for their communication style and work patterns.
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