Provider Account Manager, Carrum Health
$105-125k
+ bonus and stock options plan
Ability to travel ~15%
Specialist medical care packages for employers
Be an early applicant
Specialist medical care packages for employers
201-500 employees
Be an early applicant
$105-125k
+ bonus and stock options plan
Ability to travel ~15%
201-500 employees
Company mission
To transform how surgery and cancer care are paid for and delivered to lower costs, improve outcomes, and ensure a superior experience for all.
Role
Who you are
- If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you
- Your experience and success at other healthcare startups, provider organizations, consultancies, or strategic research firms has given you a deep understanding of how to make provider relationships successful and you’re looking to apply your detail-oriented and organized professional skill set to a new challenge in a high-energy environment with growth potential
- You’re detail-oriented, highly organized, and have an unrelenting commitment to excellence in all aspects of your professional performance
- You are passionate about value-based care and changing health care and want to apply your skills in a new environment to help us grow and scale at a key inflection point of our growth
- You have impeccable professionalism and a deep understanding of health care and how to work with providers successfully over a significant length of time
- 5+ years of experience in roles that work with providers, ideally major hospitals and health systems, but also physician group practices, regional health care providers, and/or ambulatory surgery centers
- Familiarity with a variety of health care topics, including elective surgeries, billing and invoicing, DRG and CPT codes, clinical insight into different service lines, and the different operational and organizational models of health care providers
- Knowledge of self-funded employer health plans, direct-to-employer contracting, and bundled payments a major plus
- Excellent professionalism and experience in interacting with all levels of a healthcare provider, from front-line clinical, administrative, and finance stakeholders through to more senior (VP and beyond) stakeholders; outstanding verbal and written communication skills are a must
- Detail-oriented, meticulous, and highly organized professional skill set
- Ability to manage multiple competing priorities at the same time and keep many balls in the air without sacrificing performance
- A positive attitude and spirit of generosity to go above and beyond for our provider partners our members, our customers, and your internal colleagues
- Ability to appropriately handle confidential information and adhere to HIPAA requirements
- Passion for health care and the desire to make a real impact in the industry
- Proven track record in career growth and leadership opportunities
- Data-driven and analytical skills: able to effectively analyze and communicate data to drive high-value, actionable insights
- An entrepreneurial spirit, creative problem solving, and innovative thinking
- A natural self-starter who is comfortable working independently
- A desire to work in a start-up environment and an “all hands on deck” attitude to contribute to our success
What the job involves
- Reporting to the VP of Provider Operations and Account Management, Carrum is adding a Provider Account Manager who will be directly responsible for interfacing with our Center of Excellence providers and the implementation process for bringing new providers onto the Carrum platform
- Your ability to manage a smooth implementation process from contract signature to “go live” for Carrum members is key to the ongoing success of our provider partnerships
- You will play a key role in supporting the Senior Director of Provider Operations and Account Management in ongoing account management operations after implementation by leveraging your cross-functional relationships with both external and internal teams
- You’ll be responsible for managing all aspects of provider operations, including developing KPIs, tracking and reporting outcomes for individual providers, troubleshooting and escalation management, and ongoing relationship management at more senior levels of our provider partners
- Oversee and manage the entire implementation process for onboarding new providers to the Carrum platform, including orienting providers to the Carrum model, tracking and collecting necessary information for internal teams, building functionality with providers to interface with Carrum, and developing the provider relationship beyond contract signature into operational reality
- Work 1:1 with our providers’ front-line clinical, administrative, and operational teams on a daily basis to independently solve problems, respond to their needs, and ensure smooth ongoing operations
- Collaborate with internal Carrum teams, including working closely with the patient care team as members receive services at providers, managing billing and invoicing with the finance team, and coordinating with the customer success team to address the needs of our self-insured employer customers as they relate to our provider partners
- Develop and implement workflows and process enhancements for all aspects of provider implementation and operations
- Support service line expansions in partnership with our provider sales team
- Contribute in significant ways to the ongoing maintenance, management, and enhancement of provider accounts alongside the Senior Director of Provider Operations and Account Management
- Assess and resolve any escalations from our provider partners and assist in problem solving for any escalations involving patients or customers
- Support sales activities through RFP responses
- Apply clinical knowledge and detail-oriented mindset to solve problems and be a trusted internal and external resource
- Lead joint operations committee (JOC) meetings with providers alongside monthly, weekly, and ad-hoc check ins
Our take
The prevailing model for surgical and cancer care in the US is extremely profitable for providers but drives abysmal health outcomes. Expensive surgeries and tests are highly incentivised, which leads to unnecessary procedures and colossal bills. Carrum Health was founded to address this, providing value-based surgical and cancer treatment guidance and coordination to employers offering healthcare to their workforce.
Carrum Health partners with select healthcare providers to allow employers to address acute care scenarios - devastating illnesses and injuries, which account for almost half of all employer insurance spend. By focusing on outcomes rather than on profits, it greatly reduces the amount of procedures required - by up to 30% - and saves almost 50% of spend per episode while delivering vastly improved health outcomes. This has led to it building an impressive customer base, including major enterprises such as Prudential, Sodexo and United Airlines.
Carrum Health closed a Series B round in 2023, led by OMERS Growth Equity. The company intends to invest in its oncology services with an aim to become the default cancer care provider for all employers. It is also developing its surgical capabilities, allowing it to deliver an increased level of care as more American companies join its service. Its value-based approach clearly has vast appeal and is only going to gain more traction in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2023
$45m
SERIES B
Jan 2021
$40m
SERIES A
Total funding: $96m
Company benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
Company HQ
East San Mateo, San Mateo, CA
Leadership
Sach Jain
(Co-Founder & CEO)Was previously a Management Consultant for Booz & Co and Director - Corporate Innovations Group at Accretive Health.
Brent Nicholson
(Co-Founder & Chief Growth Officer)Was Senior Associate with Booz & co and Manager of Healthcare Practice at Accenture.
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