Software Development Engineer in Test, Netomi

Salary not provided

Python

Java

Jenkins

MySQL

Selenium

Maven

Git

Mid and Senior level

Toronto

More information about location

Customer service automation

Be an early applicant

Customer service automation

201-500 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Be an early applicant

Salary not provided

Python

Java

Jenkins

MySQL

Selenium

Maven

Git

Mid and Senior level

Toronto

More information about location

201-500 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.

Job

Company

Role

Who you are

A good focus on delivering high-quality products and a passion for learning new technologies
Should have a passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
Should have experience in API testing and scripting languages, like Java/Python
Hands-on experience in Test Automation Framework implementations in Enterprise software environments with open-source tools such as Selenium, TestNG/JUnit, Rest Assured etc
Accurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.)
Bachelor in Computer Science or related Engineering field with 4-6 years of relevant experience
Should understand testing requirements related to the current product and should have excellent knowledge of Functional and Non Functional Testing concepts and tools
Ability to work in a fast-paced and dynamic work environment
Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
Knowledge of any Database (MySql, etc) and load test testing like Jmeter is a plus
Excellent written and verbal communication

What the job involves

We are looking for a seasoned SDET to help us keep a check on the quality of products
If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
Testing of AI based conversational products
Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
Providing a high level of data quality awareness across multiple teams
Evaluating and identifying where enhancements in accuracy of models are required
Detailed testing feedback preparation to help the team to improve AI models

Our take

Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.

Netomi provides companies with a convenient, intelligent and cost effective way to facilitate the best customer interactions on email, chat and mobile. Its conversational AI system allows businesses to activate, manage and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.

Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has ample space to grow. The company has also seen good investment which is allowing it to increase headcount and continue scaling its operations.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-8% employee growth in 12 months

Glassdoor (4.7)

Company

Company benefits

Flexible work environments
Educational / professional development opportunities
Equity opportunities
401K plan
Snacks, breakfast and a daily catered lunch
Work from home opportunities
Health insurance

Company HQ

Hayward Park, San Mateo, CA

Leadership

Puneet Mehta

(Founder & CEO)

Previously Senior VP of Engineering and Data Science at Citi, Software Engineer and Scientist at IBM TJ Watson Center and Vice President of Engineering at JPMorgan Chase.

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