Onboarding Specialist, Bolt
$103k
Compensation for this position will be paid on a monthly based on a yearly salary of $102,951 USD ($8,579 USD/month)
One-click checkout solution for online payments
Be an early applicant
One-click checkout solution for online payments
501-1000 employees
Be an early applicant
$103k
Compensation for this position will be paid on a monthly based on a yearly salary of $102,951 USD ($8,579 USD/month)
501-1000 employees
Company mission
To democratize commerce by setting a new standard for buying and selling online.
Role
Who you are
- Ideal candidates have the ability to understand the technical complexity, take ownership, and a great ability to get stuff done
- Deep curiosity and the ability to go above and beyond to tackle big problems are key!
- 5+ years of experience at an ecommerce, payments, or Fintech company is required
- Strong understanding of the payments space and/or experience working with Payment Facilitators(PayFacs) and Payment Service Providers (PSP’s)
- Understanding of KYC/KYB requirements to onboard customers with Payfacs and PSP’s is a plus
- Great communication skills
- Startup mentality and a process oriented mindset
- Ideal candidates have either strong academic credentials or experience at a top employer
What the job involves
- Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months
- Bolt is looking for an Onboarding Specialist to drive fast, efficient, and delightful on-boarding for new customers. Working in partnership with implementations, integrations, and sales teams, you’ll own the on-boarding process
- Support sales and implementation teams to onboard new customers onto the Bolt platform
- Ensure the onboarding process is seamless and any technical issues are resolved quickly
- Partner closely with the engineering team to optimize and consistently improve the process
- Handle all configurations on payment terminals
- Get deeply familiar with the Bolt platform and different onboarding requirements for PSP’s
- Identify and tackle blockers to getting customers live quickly
- Communicate and align with internal and external stakeholders
- Automate as much as possible
- Deliver speed and quality for all on-boarding projects
Application process
- Important Application Requirement: To be considered for this role, all applicants must download the Bolt Super App before their interview. We want you to be familiar with the product, how it works, and what kind of experience we’re creating for users
- Warning: No app = no interview. If you don’t download and explore the app, your application won’t be considered
- Can’t access the app? No problem—we are a global team and our app will soon be available everywhere. If you’re currently unable to download it due to your geographic location, please apply regardless, you’ll still be considered
- We’re looking for people who take initiative and get hands-on. This is your first step
Our take
Designed to replace existing checkout models and make buying on any device easy and safe, Bolt provides a one-click checkout solution. Its online shopping software is utilized by companies like Brooks Brothers and Forever 21. As well as supporting all major card providers and alternative payment methods like PayPal, customers also don't need a username or password. This reduces cart abandonment and increases merchant conversion rates.
The company has seen impressive growth, annually processing more than $1 billion in retail transactions across its 300+ retailers. While Bolt has won the race against Google, who tried, and failed with Google Checkout, there are other 'one-click' competitors to watch out for, including Square, which has over 30 million monthly active users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$355m
SERIES E
Oct 2021
$60m
SERIES C
Total funding: $963m
Company benefits
- Four-Day Workweek, flexible working hours, & unlimited PTO time to promote a healthy work-life balance
- 100% paid coverage of medical, dental, and vision insurance for employees
- Remote First location policy to allow team members to live where they choose
- Work from home stipend to help you succeed in a remote environment
- Early Exercise program to help Bolters maximize the value of their equity
- 401K program to help you invest in your future
- Learning & Development stipend to grow your skills
- Paid parental leave to support you and your family
- 11 paid company holidays per year, 5 additional floating holidays, & your birthday off
Company HQ
Lower Nob Hill, San Francisco, CA
Leadership
Ryan Breslow
(Chairman & Founder)They studied Computer Science at Stanford before working as a Stanford-StartX Coach for 4 years and founding Bolt in 2015. Stepped down as CEO to assume the role of Chairman. They found the company Love in Jan 2022.
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