Customer Support Specialist, Bonusly
Hourly range: $21.63 - $30.29
More information about location
Personalized employee rewards and recognition platform
Job no longer available
Personalized employee rewards and recognition platform
21-100 employees
Job no longer available
Hourly range: $21.63 - $30.29
More information about location
21-100 employees
Company mission
To improve performance by motivating teams, empowering managers, and simplifying HR.
Role
Who you are
- Have 1+ years of experience in a support role
- Consider empathy and patience to be among your top strengths. Enjoy anticipating customer needs and providing solutions before they’re needed
- Like looking for patterns in customer communications to create actionable feedback
- Have a strong sense of the information needed to debug an issue and can proactively collect this information from customers. Be willing and able to poke holes in processes that aren’t working efficiently and suggest actionable alternatives
- Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability. Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions
- Communicate with a professional, upbeat, and friendly tone. Pride yourself in delivering delightful experiences
- Prioritize well, especially while under pressure
- Appreciate being able to work autonomously and demonstrate the ability to find answers to context-dependent issues
Desirable
- Experience on a support team at a SaaS organization
- Are able to read and write basic code
What the job involves
- As a Customer Support Associate on our Customer Success Team, you will provide an unparalleled customer experience while investigating issues, providing solutions, and contributing to the success of Bonusly’s users
- You will become an expert on the Bonusly app, and be an advocate for the needs and concerns of our users. The work you do directly impacts the efficiency of the business
- Coordinate across departments to provide support through all stages of the customer’s journey
- Execute a delightful day-to-day customer support experience- including responding quickly to questions (via email, online chat, and occasionally video) and following up on reported issues. Typical cases include technical questions, troubleshooting, identifying bugs, fielding feature requests, navigating billing concerns, and coaching customers on best practices
- Investigate bugs and file tickets with our Engineering team when appropriate
- Empathize with the customer’s perspective to provide the best solutions aligned with Bonusly’s core values
- Collect customer feedback and advocate customer needs cross-departmentally.I
- Dentify patterns in support interactions, then take appropriate action to address these patterns
- Help out with various Customer Success projects as needed
Our take
Being recognized for hard work can be a huge motivation for an employee’s career development, particularly when this recognition comes from peers. Many employers integrate reward and recognition schemes within the workplace, but these are often routine, impersonal, and ineffective at motivating staff.
Bonusly offers an online platform that allows workforces to show their appreciation for a peer through online recognition and rewards. Members are provided with a fixed amount of monthly 'points' which they can give to peers as a token of their appreciation in the public domain or privately. The company claims that the 'gamification' of these recognition and reward systems helps boost engagement, teamwork and collaboration within the workplace.
Gamification is gaining traction in the workplace, and Bonusly's approach to recognition and rewards is both clever and refreshing. By turning accomplishments into a game-like experience, Bonusly boosts employee engagement and workplace culture. The company is expanding by adding non-USE redemption options and scaling its travel and experiences rewards, making it more inclusive for global teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2023
$18.9m
SERIES B
Jun 2020
$9m
SERIES A
Total funding: $31.4m
Company HQ
Whittier, Boulder, CO
Leadership
Raphael Crawford-Marks
(Founder & CTO)They have a degree in Cognitive Science with Concentration in Artificial Intelligence. Previously worked as a Lead Engineer at Good Today. They are also an Advisory Board Member for HR.com.
Share this job