Staff Software Engineer, Zipline
Healthcare, Customer Experience
$180-220k
More information about location
Transforming the way goods move
Open for applications
Transforming the way goods move
1001+ employees
Open for applications
$180-220k
More information about location
1001+ employees
Company mission
To build the world's first logistics system that serves all people equally.
Role
Who you are
- 10+ years of production software engineering experience, including staff-level technical scope
- Deep full-stack experience, including modern frontend development with React or a comparable framework and strong backend capability in Go, Python, or a similar language
- A strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes
- Demonstrated customer obsession: you seek feedback, speak directly with users, turn insight into product improvements, and advocate for customer needs
- Strong independent design and UX judgment; you can make high-quality product decisions without relying on a dedicated designer
- Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts
- A record of owning architecture across teams, mentoring engineers, and leading delivery in an ambiguous, fast-changing environment
- Experience in both a rigorous, high-engineering-bar organization and a startup or scale-up environment where you built through ambiguity
- Clear, effective English communication
- Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year
Desirable
- E-commerce, marketplaces, or other high-expectation external customer experiences
- Measurable improvements to conversion, activation, retention, customer satisfaction, or usability
- Healthcare, fulfillment, logistics, warehouse-management, or supply-chain products
What the job involves
- As a Staff Software Engineer on the Nest Applications team, you will shape the customer experience of the software used to order, track, and manage healthcare deliveries
- You will help us build customer-facing products that are clear, trustworthy, and easy to use—even when customers are not readily available for day-to-day feedback
- This is a hands-on full-stack role for an engineer with exceptional customer obsession, strong product instincts, and a high bar for UX
- You will continually push the team beyond a merely functional experience, deeply considering what matters most to end users, simplifying workflows, reducing unnecessary elements, and refining details until the product feels intuitive and genuinely enjoyable to use
- Your goal is not only to deliver excellent customer experience, but to raise the bar for how the entire team designs, tests, launches, and iterates on customer-facing products
- Lead the design and delivery of customer-facing applications that support ordering, tracking, and delivery operations
- Own major projects end to end: shaping user flows, making UX decisions, designing architecture and data models, implementing across the stack, and measuring results after launch
- Build fast feedback loops with customers through direct conversations, analytics, support signals, limited releases, and structured experiments
- Establish feature-flag, beta, phased-rollout, or other gradual-release practices that let us validate changes with a subset of customers before broad release
- Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish
- Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems
- Improve reliability, testing, observability, and engineering practices across the applications you own
- Mentor engineers and help set product-minded technical standards across the team
Salary benchmarks
Our take
Zipline is reinventing how the world moves goods - one flight at a time. What started as a bold idea to deliver life-saving medical supplies by drones has grown into the world's first logistics network designed to serve everyone, everywhere. From rushing blood and vaccines to remote clinics, to dropping off everyday essentials for Walmart customers, Zipline's autonomous drones are proving that fast, reliable delivery doesn't have to be limited by roads or geography.
Zipline has an edge over potential future competitors, as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. Beyond government partnerships, Zipline has its sights set on everyday consumers, preparing to launch commercial deliveries straight to individuals' houses. With its Walmart collaboration expanding and even Chipotle orders taking to the skies in Texas, Zipline isn't just redefining delivery - it's aiming to reach every corner of commerce, with a future that looks as bright as its ambitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Mar 2026
$200m
SERIES H
Jan 2026
$600m
SERIES H
Total funding: $2.1bn
Company HQ
South San Francisco, CA
Leadership
Keller Rinaudo Cliffton
(Co-Founder & CEO)Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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