Technical Account Manager, Achievers
2-3 days a week in office (Liberty Village, Toronto)
Recognition and rewards software for employees
Posted today
Recognition and rewards software for employees
501-1000 employees
Posted today
2-3 days a week in office (Liberty Village, Toronto)
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- Minimum 5+ years of related experience in a software company
- Can do, team-oriented attitude
- Demonstrated flexibility, adaptability and drive
- Demonstrated evidence of rapid execution of concurrent cases
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure delivery and satisfaction
- Strong written and verbal communication skills with a broad range of people at varying levels
- Evidence of effective multi-tasking
- Strong attention to detail and organizational skills required
What the job involves
- As a Technical Account Manager (TAM), you will serve as the primary point of contact for our organization's key clients, providing strategic guidance, technical support, and ongoing relationship management to ensure the successful adoption and utilization of our products or services
- Leveraging your technical expertise, customer relationship management skills, and business acumen, you will collaborate closely with clients, internal teams, and stakeholders to understand client needs, address technical challenges, and drive customer satisfaction and retention
- This role offers an opportunity to work with industry-leading clients, drive product adoption and success, and contribute to the growth and success of our organization
- Primary focus for this role will be to support and respond to product related inquiries
- Act as the functional and technical change lead on all concurrent open cases
- Provides technical expertise on the Achievers platform
- Evaluate customer needs to suggest solutions based on best practices
- Provide status reports to external and internal stakeholders on product performance, customer performance and other account metrics
- Utilize tracking and reporting tools (Mavenlink, JIRA, Catalyst, Salesforce.com, internal documentation) to ensure effective delivery approach, knowledge transfer and business continuity
- Ensure that all changes are agreed to by the customer and executed within SLA timelines
- Provide sales + customer success support to assist in winning and maintaining business
- Leading a small team of specialists to prioritize customer expectations and overall workload
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organisations towards an employee-powered culture. The platform uses personalised, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organisations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
Recently, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion simplifies procurement and management for customers, providing a reliable, real-time global network for exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the flow of work, demonstrating Achievers' commitment to empowering employee appreciation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company values
- It’s The People - We are exceptional because of our people, empowering every A-Player to develop and thrive
- Be Bold - Inspire creativity, deliver continuous innovation, and find opportunity in failure
- Own The Outcome - Act with a sense of urgency. Think big, prioritize, take action, and be accountable for the outcome
- One Team - Invest in our collective success. Leverage shared genius and promote teamwork by embracing authentic, timely communication
- Win With Customers - We win with our customers – we are successful when they are successful
Company HQ
King West Village, Toronto, ON
Articles
Leadership
Jeff Cates
(CEO, not founder)Experience as Vice President of PSG Consumer at Hewlett-Packard for 3 years, and President and CEO of Intuit Canada for 8 years.
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