Customer Success Manager, Treefera
US, East Coast
$100-125k
+ Offers Equity + Up to 30% Bonus
More information about location
AI-enabled data fabric that synthesizes and originates insights on the first mile
Posted today
AI-enabled data fabric that synthesizes and originates insights on the first mile
21-100 employees
Posted today
$100-125k
+ Offers Equity + Up to 30% Bonus
More information about location
21-100 employees
Company mission
To provide the data products and workflow needed to deliver continuous monitoring, assurance and risk evaluation to its clients.
Role
Who you are
- 3+ years of experience in Customer Success or Account Management
- Experience working with enterprise customers, ideally within the supply chain, carbon or sustainability space
- Strong skills in verbal and written communications, strategic planning, and project management
- Proficiency in CRM systems, HubSpot (ideal), and other management tools
- Strong technical skills and able to quickly learn new tech software
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Desire for continuous improvement and self-learning
- Working knowledge of customer success tools and methodologies
- Excellent communication skills, including the ability to hold C-level customer conversations
- Business development knowledge and experience in business growth
- Ability to develop and maintain strategic customer relationships
What the job involves
- The Customer Success Manager will play a pivotal role in establishing a robust customer success function, one that champions ongoing customer value and realization
- This role will take ownership of driving customer adoption, retention, and expansion to ensure our clients maximize the value of our platform
- Own the entire customer journey, from onboarding through to renewal
- Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives
- Build strong, long-term relationships with our clients, understanding their goals and aligning our solutions to meet their needs
- Develop new ways of helping our clients increase the usage of our products
- Communicate effectively both internally and externally to understand customer needs, foster retention and growth, and share valuable insights and learnings
- Maintain existing customer success metrics and data to monitor progress and identify areas for improvement
- Act as the voice of the customer, providing feedback to product and platform teams
- Maintain and update the CRM system with relevant customer information
- Collaborate with cross-functional teams to drive customer success
- Contribute to process improvements that enhance service delivery and client satisfaction
Our take
Nature-based assets are increasingly vital for decarbonising the economy, as they are the most efficient means of removing carbon dioxide from the atmosphere. However, the lack of accessible, understandable, and trustworthy data hinders enterprises from investing in these assets at the necessary scale. This issue, along with regulatory changes like the EU Deforestation Regulation (EUDR) and the demand for supply chain transparency, is creating a positive tipping point that underscores the need for reliable nature-based data solutions.
Treefera is an AI-enabled data fabric platform that enhances transparency and accuracy in nature-based asset reporting. It provides 360-degree visibility into the first leg of commodity supply chains by integrating satellite, drone, and ground truth data via advanced AI algorithms. Working across commodities and carbon capture, it collates and organises large data sets into actionable, risk-mitigating insights. Treefera provides essential data products and workflows for continuous monitoring, assurance, and risk evaluation at a fraction of the computing power used in other AI tools and makes previously unseen information concerning real-world assets transparent, usable and defensible.
Serving a diverse clientele, including project developers, biochar producers, carbon credit market players, and bioenergy companies, Treefera covers jurisdictions across multiple regions and over 500 registered forest projects and harvest sites. The platform consolidates extensive environmental and forestry data and integrates with client analytics through an API, ensuring seamless access to critical information. As a global enterprise with operations in the US, UK, Europe, LATAM, and Asia, Treefera is committed to making the true power of nature-based solutions visible to all.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Intelligent people
"It takes both solid theoretical knowledge and pragmatism to build a first-class product with limited resources in a start up. Spend too much time on..."
Funding (last 2 of 3 rounds)
Jun 2025
$30m
SERIES B
Apr 2024
$12m
SERIES A
Total funding: $44.2m
Company benefits
- Unlimited leave
- Company Macbook
- Quarterly team activities
- Stipend in lieu of benefits
Company values
- Curious
- Rigorous
- Frugal
- Emersed
Company HQ
London, UK
Articles
Leadership
Jonathan Horn
(Co-Founder & CEO)Former Managing Director at J.P. Morgan and Citi - driving digital innovation globally. Experience in implementing data mesh to support a distributed, data-driven organisation.
Caroline Grey
(Co-Founder & CRO)Previously a Chief Customer Officer at UiPath. She has experience scaling a tech start-up to $1bn in revenue and has IPO-ed at $70b valuation.
Diversity, Equity & Inclusion at Treefera
- At Treefera, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives and experiences drives innovation and enhances our ability to address complex environmental challenges. Our mission to bring transparency and accuracy to nature-based asset reporting is strengthened by a team that reflects the diverse world we serve. We welcome individuals from all backgrounds and identities, recognising that inclusivity fosters creativity and resilience. We strive to create an environment where every team member feels valued, supported, and empowered to contribute fully. Through equitable practices and continuous learning, we aim to ensure that all employees have the opportunity to thrive and grow. At Treefera, diversity, equity, and inclusion are not just principles; they are integral to our success and our impact on the planet.
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