IT Support Associate, Flex

• The ideal candidate will possess a broad range of technical skills, from troubleshooting hardware and software issues to monitoring network performance and supporting end-users
• This role requires a proactive approach to problem-solving, excellent communication skills, and superior people skills to effectively interact with our diverse user base
• Minimum of 1-2 years in a similar IT support role, with an understanding of IT fundamentals
• Knowledge and practical experience with Windows, MacOS, iOS and Android
• Knowledge and practical experience with hardware. (i.e. laptops/mobile devices/switches)
• Knowledge of Google Admin for managing G Suite applications and settings
• Knowledge of MDM tools (Mobile Device Management) for Apple device administration
• Knowledge of MDM tools for managing windows devices
• Knowledge of Microsoft 365 for administering and supporting user requests and permissions
• Excellent problem-solving skills and attention to detail
• Superior communication skills and people skills to effectively interact with a diverse user base
• Ability to work independently and as part of a team in a fast-paced environment

Desirable

• We are seeking a versatile Associate, IT Support to join our IT team and contribute to the smooth operation of our technology infrastructure
• Provide technical support to end-users on hardware, software, and network-related issues via Slack, Zoom, phone or in-person
• Support the onboarding and offboarding of fellow Flexers in our systems as well as any required hardware
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Monitor and help troubleshoot wireless networks (WiFi), and VPN connections
• Perform routine maintenance tasks, such as system updates, backups, and antivirus scans
• Collaborate and partner with other departments to increase their efficiencies and reduce their day to day friction
• Document IT processes, procedures, and system configurations