Software Engineer, Persona
Resilience
$130-220k
Offers Equity
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
201-500 employees
Be an early applicant
$130-220k
Offers Equity
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- We’re looking for someone who is a systems thinker, part detective, part diplomat, and part architect, and who’s ready to help build a new function from the ground up
- A strong software engineering background, demonstrated by 7+ years of experience building and shipping complex production systems
- Direct experience in performance, scalability, or observability is a significant plus, but not required for a candidate with a deep engineering foundation
- Enjoys mentoring other engineers and can clearly and concisely explain complex technical ideas
- Deep expertise in the three pillars of observability (metrics, logs, and traces) and experience in instrumenting complex, distributed systems
- The ability to listen with empathy, build trust, and influence other teams without direct authority
- Ability to build robust, well-tested libraries and tools that improve the work of other engineers
- Takes Initiative, comfortable with ambiguity, and effective at driving projects in a new and evolving environment
What the job involves
- This isn't just another engineering role. This is a unique opportunity to be a founding member of our new Resilience Engineering function and shape the future of performance and scalability at Persona
- As our products grow in complexity and adoption, we're building a specialized team to act as a force multiplier for all of engineering
- You won't own a single service; instead, you'll be a trusted partner embedded within product teams, tackling their most critical challenges in performance, scalability, and observability
- Partner with product teams on short-term, high-impact projects to solve their most pressing performance and observability challenges
- Dive deep into major incidents to uncover underlying architectural causes and drive systemic improvements to prevent future failures
- Design, build, and promote reusable resilience patterns and tooling that make it easy for all engineers to build reliable services
- Own and advance our observability strategy, defining the standards and building the tools that help us understand system health
- Mentor and coach engineers across the organization, raising the technical bar for performance and reliability
- Establish and drive a new Operational Excellence review process to foster a culture of accountability and continuous learning
- Help define and measure SLOs for our most critical user journeys, making our product tangibly faster and more reliable for customers
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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