Customer Success Engineer, Kentik
Enterprise, EMEA
+ Stock options
More information about location
Network observability, security, and performance
Open for applications
Network observability, security, and performance
201-500 employees
Open for applications
+ Stock options
More information about location
201-500 employees
Company mission
To provide clients with an infrastructure visibility solution to make their business-critical operations run seamlessly.
Role
Who you are
- This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers, and that has significant career path growth potential within the organization
- Previous experience with direct customer interaction in a customer facing role or environment
- Must be located in Europe - preference for candidates located in the UK, Germany, or the Netherlands
- Fluent in English
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
- Demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.)
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
- Customer obsessed mindset
- Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively
- Experience with:
- Programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
- APIs, maintaining RESTful code, as a tool for fast integration with 3rd party systems
- Cloud Networking (AWS, Azure, GCP)
- Network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
- Creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
- Network monitoring technologies, SNMP, Streaming Telemetry,
- Synthetic/network performance testing
Desirable
- Since this role will support customers across multiple countries, candidates who are fluent in another language will have an advantage (i.e. French, German, Italian, Spanish)
- Previous work experience supporting architects, network engineers and systems engineers from Tier 1 and 2 carrier, or large Enterprise accounts
- Basic database and/or SQL experience
- Background or product interest in security, performance, monitoring, and/or infrastructure space
- Desire to specialise in Generative AI and Large Language Models
- Experience with CDN architectures (Anycast, OTT, GSLB, etc.)
- Familiarity with open source technologies such as Elastic, Grafana, and Prometheus
- Early member of a sales team at a hyper-growth startup
What the job involves
- The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers
- Customer Success Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests
- This role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management, Product, and the Operations & Engineering team responsible for developing and maintaining the Kentik platform
- Ownership of technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
Our take
The rise in internet use has resulted in an often unmanageable amount of network traffic across websites, data centers, and most recently cloud services. The resulting mass of information from this is problematic to interpret and thus difficult to use for troubleshooting and engagement insights.
Kentik provides an integrated network monitoring dashboard for enterprises that helps provide visual data illustrations and insights based on traffic. This allows administrators to identify bottlenecks in their networks, whilst providing opportunities to provide cyber protection and monitor customer experiences.
The Kentik dashboard’s approach to network management is unique due to its focus on the visualization of information. This allows insights regarding network limitations and bottlenecks to be understandable and manageable to enterprises regardless of whether staff has knowledge in networking data.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$40m
SERIES C
May 2020
$23.5m
LATE VC
Total funding: $101.7m
Company benefits
- Dental and vision insurance
- Parental leave
- Stock options
- Flexible paid time off
- 401k plan
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Avi Freedman
(CEO)Avi started their career as a Systems Administrator at United Engineers and Constructors, prior to spending 10 years as CEO of Netaxs Internet Services. They founded readnews.com and left their role as CTO of ServerCentral to co-found Kentik in January 2014.
Justin Biegel
(COO)Justin spent almost 4 years as VP of Business Development at InvisbleHand Networks before working as a University of Maryland Researcher for 2 years. After 3 years at Internap, they co-founded Kentik 2014 and serve as COO.
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