Senior Product Manager, HopSkipDrive
Client Experience
$160-175k
+ Equity Stock Options
More information about location
Safe youth transportation solution
Be an early applicant
Safe youth transportation solution
201-500 employees
Be an early applicant
$160-175k
+ Equity Stock Options
More information about location
201-500 employees
Company mission
To use technology, operational expertise, and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they need to be.
Role
Who you are
- You are a strategic and customer-obsessed Senior Product Manager with a track record of delivering B2B solutions that drive adoption, satisfaction, and growth
- You thrive in real-world complexity, especially when supporting diverse client needs across education, government, and nonprofit sectors
- You are passionate about understanding users deeply, not just their workflows, but their motivations
- You translate those insights into intuitive, scalable product experiences
- You ask "why" often, combine qualitative and quantitative research, and build for both impact and usability
- You bring clarity to ambiguity
- You define strong product strategies and lead execution across discovery, delivery, and continuous improvement
- You're excited about the potential of AI to reshape client experiences through automation, personalization, and predictive insights
- You also know when to apply AI to reduce complexity and when to prioritize human control
- You’re a builder, a listener, and a collaborator
- You're equally comfortable refining a roadmap, aligning stakeholders, or diving into user research
- Most of all, you care about outcomes, not just output
- Specifically, you bring the following:
- 5+ years of product management experience, ideally in B2B SaaS, client-facing platforms, or tools serving multiple personas
- Strong customer empathy, with a proven ability to translate client needs into clear requirements, user stories, and features that drive real-world success
- Full lifecycle product leadership — from discovery to delivery to iteration — with a focus on product-market fit, usability, and long-term adoption
- Experience with dashboards, self-service tooling, and workflow platforms that empower operational users and reduce support burden
- AI curiosity and confidence, with experience exploring or shipping AI-powered features, and a thoughtful approach to when and how to apply AI
- Data-informed decision making, leveraging research, analytics, and experimentation to guide strategy and evaluate success
- Product-led growth mindset, able to spot levers that improve user onboarding, drive engagement, and expand product usage over time
- Clear product vision and communication, aligning roadmaps with business goals, measurable outcomes, and evolving client needs
- Collaborative cross-functional skills, especially with engineering, design, ops, and product marketing — ensuring launch success and user impact
What the job involves
- We are a driven, mission-focused team, passionate about transforming transportation through innovation and impact
- We build lasting partnerships with school districts and government agencies, solving their toughest challenges with our vetted CareDriver marketplace and cutting-edge solutions
- The Client Experience team sits at the heart of HopSkipDrive’s RideIQ platform, connecting a powerful product with the wide-ranging needs of school districts, government agencies, and nonprofits
- These clients rely on us to deliver safe, reliable, and human-centered transportation for the most vulnerable riders
- We’re redefining how institutions manage transportation through intelligent tooling, real-time data, and proactive support
- Scaling our efforts means reimagining what's possible
- We're leveraging AI to anticipate client needs, streamline operations, and unlock new levels of insight and efficiency, collaborating deeply across the organization to turn big ideas into measurable impact, always grounded in empathy and driven by results
Our take
HopSkipDrive is an LA-based organization committed to eliminating transportation barriers for children, including those requiring special assistance. The organization was launched by three women who cite their "Mom DNA" as the reason for the success of HopSkipDrive, entwining their innate desire to help their own kids with the goal of making opportunities accessible to all children.
With all CareDrivers requiring a minimum of five years' experience in a caregiving field, HopSkipDrive operates on the principles of empathy, safety, and reliability. This is a smart rule to implement, as not only can they avoid those with inadequate experience, but they also ensure that employees are truly committed to helping children - the very reason the organization was founded. The company makes money by keeping a percentage of the fares it charges (CareDrivers get the rest).
HopSkipDrive collaborates with a number of social agencies and school districts, providing them with effective youth transportation solutions. Although the company is competing with existing transportation providers, such as national services, it continues to grow as a viable and fresh alternative, raising impressive funds and growing its leadership team with new hires. The company's results back up its success as well, saving 160,000 pounds of CO2 emissions in eight months after launching its SmartPooling ride-share product. Results and moves like these will allow it to expand its services and continue the modernization of school transportation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$37m
SERIES D
Aug 2021
$25m
SERIES C
Total funding: $107m
Company benefits
- We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity
- In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental, vision and life insurance, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
Company HQ
Fashion District, Los Angeles, CA
Leadership
Joanna McFarland
(CEO & Co-founder)Former Board Member at the Marketplace Industry Association and LA Tech.org.
Janelle McGlothlin
(Co-founder)Principal at WriteBand Studio. BA and BSc in International Relations and Strategic Management at University of Pennsylvania.
Carolyn Yashari Becher
(Co-founder)Co-founder & current CEO at Pearline Health. Former Limited Partner at The Fund.
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