Director of DevOps, Housecall Pro
$165-195k
+ 10% bonus + Equity
Home services business management software
Be an early applicant
Home services business management software
1001+ employees
Be an early applicant
$165-195k
+ 10% bonus + Equity
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- You bring a passion for scalable systems and DevOps best practices, especially in dynamic environments serving real users and data. You solve complex infrastructure challenges with creativity, technical depth, and a commitment to continuous learning. Your work directly impacts the speed and safety with which we serve our Pros
- Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
- Proven leadership experience managing engineering teams, with a strong commitment to supporting and empowering those you lead
- Advocacy for DevOps culture, demonstrating dedication to building, maintaining, and scaling that culture across teams
- Strong Agile mindset, thriving in iterative environments, delivering value early, and coaching others to continuously improve their processes
- Data-driven decision-making, consistently seeking ways to generate meaningful data to inform strategic and operational choices
- Exceptional communication skills, with the ability to simplify complex topics, listen effectively, provide constructive feedback, and remain composed under pressure
- Expertise in building scalable infrastructure and navigating dynamic, fast-changing environments with adaptability and precision
- Broad technical foundation spanning software engineering, site reliability engineering, automation, performance optimization, security, and operations
- Proficiency in high-level programming languages such as Ruby, Python, or JavaScript, leveraging them for automation and third-party API integrations
- Strong understanding of modern cloud infrastructure, including AWS ECS and Kubernetes, with extensive experience running containers in production
- Hands-on experience with CI/CD pipelines, automating deployments and maintaining robust delivery processes using tools like GitLab CI, Travis CI, or CircleCI
- Solid knowledge of relational databases such as MySQL and PostgreSQL, with the ability to optimize queries and improve performance
- What will help you succeed:
- Experience implementing Canary Deploys, Blue/Green Deploys, automated production testing, or other tools that enable Continuous Deployment
- Solid understanding of both relational and NoSQL databases, knowing when to use each based on the problem at hand
- Experience working with distributed systems, understanding the tradeoffs between Consistency, Availability, and Partition Tolerance when designing in a distributed environment
What the job involves
- As Director of DevEx / SRE, you lead a team of engineers focused on building and improving our core developer platform. You enable internal teams to compose services efficiently and securely, helping them deliver innovative and high-quality solutions
- You drive improvements in the security, reliability, and observability of our systems while accelerating the velocity at which engineering teams can safely deploy code
- You take ownership of both high-level planning and hands-on technical leadership. You lead from the front—empowering engineers to do their best work through deep understanding of our platform and systems
- You partner closely with engineering stakeholders to identify the tools and processes that enable teams to iterate quickly and confidently
- Oversee technical excellence, reliability, and scalability of internal software platforms and services
- Champion secure-by-design and compliance-conscious engineering practices in DevOps and deployment workflows
- You understanding business priorities and guide work accordingly
- You enable our DevOps, SRE, and Software engineers to ship rapidly and safely
- Mentor engineers across disciplines on software and platform architecture best practices
- Foster a culture of innovation, accountability, and continuous improvement
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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