Director of Cloud Engineering, Housecall Pro

• 10+ years of experience in DevOps, cloud infrastructure, platform engineering, or related roles
• 5+ years of engineering leadership experience managing DevOps or infrastructure teams
• Deep expertise with AWS services, architectures, and operational best practices
• Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments
• Proven track record implementing DevSecOps practices, including vulnerability management, secrets management, and secure configuration standards
• Experience running large-scale, high-availability production systems with a focus on reliability and performance
• Strong understanding of PCI or other relevant compliance frameworks
• Excellent communication skills with the ability to influence stakeholders across engineering and business teams
• Strong scripting or programming abilities (Python, Go, Bash, etc.)

Desirable

• The Director of DevOps will serve as the strategic and operational leader responsible for shaping the future of our cloud infrastructure and security posture
• This role is central to enabling engineering velocity and ensuring the resilience, scalability, and security of the systems that power our business
• As a key member of the engineering leadership team, the Director of DevOps will define and execute a multi-year vision that aligns platform capabilities with company objectives, ensuring that our infrastructure empowers rapid innovation while maintaining the highest standards of reliability and protection
• This leader will oversee the design, evolution, and day-to-day stewardship of our AWS environments, including compute, networking, storage, container orchestration, and core runtime services
• By driving adoption of best practices in observability, performance optimization, infrastructure-as-code, and resilience engineering, the Director of DevOps will elevate our operational maturity and ensure that our systems consistently meet or exceed expected performance and reliability outcomes.Security is a foundational pillar of this role
• The Director will help the organization maintain compliance with industry standards, reduce risk exposure, and cultivate a culture where secure design and implementation are embedded into every build and deployment
• They will establish and scale a DevSecOps practice that integrates automated security controls, continuous vulnerability scanning, secure-by-default workflows, secrets management, and dependency hygiene into the development lifecycle.Through strong leadership and cross-functional collaboration, the Director of DevOps will help position the company to scale confidently, reduce operational friction, and ensure that our infrastructure remains a durable competitive advantage as the business grows
• Lead the strategy, roadmap, and execution for DevOps, cloud infrastructure, reliability, and security automation across the organization
• Oversee the architecture, scalability, and operational health of AWS-based infrastructure, including compute, networking, storage, and Kubernetes environments
• Drive continuous improvements in reliability, performance, and fault tolerance through resilience engineering, observability enhancements, and data-driven system tuning
• Implement and maintain Infrastructure-as-Code practices—primarily Terraform—to support consistent, automated provisioning and configuration
• Build and mature DevSecOps capabilities including vulnerability management, secrets management, dependency scanning, and secure configuration baselines
• Partner with Security and Compliance teams to meet and maintain standards such as SOC2 and other relevant frameworks
• Lead effective incident management and post-incident review processes while fostering a culture of operational excellence and blameless learning
• Manage cloud cost visibility, forecasting, and optimization to ensure responsible and efficient use of AWS resources
• Mentor and grow a high-performing DevOps team, fostering strong collaboration, accountability, and continuous improvement
• Collaborate closely with engineering leadership to align infrastructure and security priorities with broader product and company goals